Case Manager

Felton Institute•San Francisco, CA

34d•Onsite

About The Position

The Knox Support Services Senior Division is seeking a Case Manager to join their team. Felton Institute is dedicated to providing innovative, evidence-informed social services that transform lives, with over 60 programs addressing various community needs including mental health, homelessness, early care and education, justice-impacted individuals, transitional age youth, and aging adults. The Senior Division specifically focuses on mental health services for older adults, encompassing outpatient clinics, community-based services, supportive housing, employment training, economic security, case management, advocacy, and social connection. The Knox Supportive Services Program offers onsite case management, wellness support, and behavioral health services to tenants at The Knox, aiming to help them maintain stable housing and access resources. This program serves formerly unhoused adults with complex needs such as co-occurring mental health and substance abuse issues, medical problems, and limited independent living experience. Services include case management, behavioral health counseling, referrals, benefits counseling, client advocacy, meal programs, health education, community building, and tenant organizing, all delivered with a commitment to evidence-based practices.

Requirements

A minimum 2 years of case management for at-risk populations, including co-occurring disorders.
Experience working with unhoused or formerly unhoused community members, with a strong grasp on housing needs and potential barriers to maintaining stable housing.
Experience managing crisis situations, skilled at crisis response, crisis de-escalation, and risk mitigation.
Passionate about working with adults who may be isolated, have mental health issues, have cognitive impairments, substance abuse issues, or other needs that are not being met.
Demonstrated outreach, rapport building, and engagement experience.
Ability to travel in SF and work in office, community, home, and hospital settings.
Strong skills in working independently and also as a team member.
Strong organizational, communication, interpersonal, and time management skills and ability to prioritize projects and follow through.
Problem solving skills: able to discern when to consult, when to make independent decisions, and able to offer suggestions for solutions.
Strong recovery model approach to care and ability to form strong therapeutic relationships with clients from diverse backgrounds and who often are underserved by traditional care models.
A strong understanding of harm reduction in supportive housing.
Actively practices cultural humility and promotes a warm and welcoming environment for culturally and gender diverse individuals.
Openness to learn, consult, and receive constructive feedback.
Available to work business hours, Monday through Friday, predominantly in field/office settings.
Excellent communication skills both in written and verbal formats.
Demonstrated computer skills (Microsoft Office, Mac and PC OS) and ability to learn electronic documentation systems.

Nice To Haves

Previous experience leading activities and groups preferred.
Driver’s license preferred.
Lived experience with mental health services/peer certified/trained preferred.

Responsibilities

Work closely with interdisciplinary team.
Communicate effectively with all team members internally and with partnering agencies.
Perform intakes and service plan development for adults with a history of being unhoused and other psychiatric or medical conditions or disabilities.
Provide case management services, which could include connection to primary care, coordination with other providers and community resources, housing stabilization services, etc.
Maintain records of each client contact or service in accordance with mandated standards of HSH and Felton. Meet requirements of timely access for client care and documentation.
Participate in team meetings and case conferences through presentation of cases, discussion of issues and exchange of information and ideas.
Provide crisis intervention to prevent hospitalization and collaborate with clinician as needed.
Respond to emergency situations as they arise.
Address specific housing needs via training, coaching, or community resource referrals to support clients in maintaining stable housing.
Commit to ongoing training, including developing specializations in evidence-based practices.
Use the ONE system to maintain client records related to housing per HSH standards.
Deliver exceptional customer service to clients, community partners, and team.
Other duties and responsibilities as assigned.