Case Manager

FamilyAid•Boston, MA

3d•$52,000 - $57,000•Onsite

About The Position

Reporting to the Program Director or Supervisor, the Case Manager provides supportive services to families experiencing homelessness in shelter settings, including congregate and scattered-site programs, and to families transitioning from shelter into permanent housing. The role helps families secure permanent housing as quickly and effectively as possible and provides post-shelter stabilization services to promote housing retention and long-term stability. Using the agency’s approved two-generation (2Gen) and trauma-informed care models, the Case Manager develops and implements individualized service plans, connects family members with resources for immediate and ongoing needs, and supports families in achieving housing stability and breaking the cycle of multigenerational poverty. The Case Manager maintains accurate case records and collects program data in accordance with agency policies and contractual requirements. The position requires experience working with families with complex needs; strong service-planning and case-management skills; knowledge of trauma-informed care, critical time intervention, and motivational interviewing; and a commitment to supporting families experiencing homelessness. The schedule is Monday through Friday, with start and end times to be determined; some evening hours may be required. The position requires full-time onsite presence at FamilyAid locations, in the community meeting with families, or at the main office. Salary range: $52,000–$57,000.

Requirements

Bachelor’s degree required.
Bilingual proficiency in English and Spanish required.
Professional experience in social services in a case-management or social-worker capacity required.
Ability to work in office-based and field-based settings with a diverse homeless population.
Demonstrated proficiency in data collection, analysis, and utilization.
Strong interpersonal skills and ability to work well in a collaborative, fast-paced environment.
Experience implementing successful client service plans.
Dependability, adaptability, and ability to cope with stress.
Ability to multitask and effectively prioritize competing demands.
Good follow-through and attention to detail.
Access to reliable transportation to work location(s).
CPR and First Aid certification, or ability to become certified.
Availability for a Monday–Friday schedule; some evening hours may be required.

Nice To Haves

BSW or MSW degree preferred.
Professional experience working with homeless or housing-insecure families preferred.
Experience working within a Trauma Informed Care environment strongly preferred.
Understanding of de-escalation techniques preferred.

Responsibilities

Model strong core ethics, integrity, and accountability consistent with FamilyAid’s mission, vision, and values.
Align work with FamilyAid’s mission, vision, values, strategic plan, and annual operational and financial plans.
Assess families’ strengths and needs and develop and implement approved service plans addressing housing and service needs and agency-defined goals.
Collect, complete, maintain, and analyze client data and other documentation promptly to support client progress and meet agency requirements and deadlines.
Partner with Housing Placement colleagues to help families move to permanent, stable housing.
Maintain a caseload of families participating in shelter and stabilization programs and provide ongoing case management to promote stability in permanent housing.
With assistance from 2Gen colleagues, ensure family members’ enrollment and engagement with external services.
Conduct intakes for newly arriving families in FamilyAid shelter programs as needed.
Maintain confidentiality of client files and information in accordance with FamilyAid confidentiality and boundary policies.
Maintain clear, non-judgmental documentation in client files.
Conduct regular home or in-unit visits as required by client needs, program requirements, and contract guidelines.
Monitor property safety and upkeep and implement improvement plans with clients when needed.
Schedule case-management meetings flexibly to serve families’ needs.
Respond to family-related crises and provide appropriate interventions.
Support families in accessing and receiving onsite services and programs beyond those included in service plans.
Participate actively in staff, team, and clinical meetings.
Participate in supervision and professional development.
Adapt to changing goals and priorities.
Work collaboratively, diplomatically, inclusively, transparently, and fairly, with open communication.
Manage multiple simultaneous projects with little room for error.