Case Manager

Volunteers of American Greater New York•New York, NY

About The Position

The Case Manager provides services within Volunteers of America’s Case Management Model, working directly with clients to assess their strengths and needs, develop and implement service plans, connect clients with appropriate resources, provide counseling, and monitor progress. The role focuses on client engagement and access to timely, professional, and comprehensive support to help clients achieve successful outcomes. The position serves the Supportive Services for Veteran Families (SSVF), a community-based outreach program that identifies low-income veteran households and connects them with supportive services to promote housing stability and prevent homelessness. The position is located in the Bronx, New York (10451).

Requirements

At least 60 college credits plus two years of relevant experience, or a satisfactory combination of education and experience.
Demonstrated verbal and written communication skills.
Basic computer skills.

Responsibilities

Manage client intake and assessment, orient clients to the program, and develop a comprehensive assessment of their service needs.
Develop an individual service plan with each client based on assessment findings and goals, and update the plan as needed.
Conduct outreach to veterans enrolled in SSVF to support active participation and access to services, including home visits or outreach in shelter settings when necessary.
Meet regularly with clients to help them obtain services and benefits needed to achieve their service plan goals.
Provide supportive counseling to strengthen clients’ ability to make appropriate life decisions.
Document case management activities in accordance with agency and funder guidelines and procedures.
Collect service data and participate in evaluation and quality assurance activities.
Support outreach screening and assessment efforts to identify veterans who may be eligible for SSVF services.