Case Manager - Downtown Day Services Center

Pathways To Housing Dc Dsc • Washington, DC

5d • $55,000 - $58,000 • Onsite

About The Position

The Case Manager for the Downtown Day Services Center (DDSC) supports adults experiencing homelessness through compassionate, person-centered care. The role provides case management, therapeutic support, advocacy, and community-based services to individuals living with serious mental illness, substance use disorders, and other complex health challenges. The position emphasizes relationship-building and meeting people where they are while helping individuals navigate pathways toward stability, wellness, and housing.

The Case Manager collaborates with clients to develop and regularly review Individual Recovery Plans, provides counseling and support across a broad range of life areas, and coordinates referrals to community services. The role also maintains written and computerized records and completes program documentation. It reports to the Associate Director of Homeless Services and is located in Washington, DC, with listed hours of 8:00 a.m. to 4:30 p.m.

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related field; alternatively, a minimum of two years’ experience in mental health services or human services in lieu of education.
• Patience, creativity, flexibility, compassion, and sensitivity to people with disabilities and diverse populations.
• Career experience in social services, supported housing, or working with people with disabilities.
• Excellent communication, writing, and computer skills.

Nice To Haves

• Bilingual English/Spanish.

Responsibilities

• Provide case management, counseling, advocacy, and other needed services to clients seeking services at the Center.
• Collaborate with clients to formulate Individual Recovery Plans (IRPs), and review and modify plans with clients regularly.
• Provide therapeutic counseling and support in areas including housing, training and work opportunities, activities of daily living, health, wellness self-management, relapse prevention, self-help and empowerment, problem solving, family life and social relationships, and integrated substance abuse treatment.
• Coordinate and monitor referrals to community services, advocate for client participation, ensure warm transfers, and facilitate introductions to new service providers.
• Maintain written and computerized records; compile reports and complete program documentation, including progress notes, incident reports, on-call logs, letters, and psychosocial assessments.
• Perform related work as assigned.

Benefits

• 15 days of vacation to start and 11 paid holidays.
• 10 days of paid sick/wellness leave.
• Health insurance with singles, partner, and family coverage options, including an employer-sponsored Health Reimbursement Account to offset copays and healthcare service costs.
• Dental and vision insurance.
• Employer-paid short-term and long-term disability insurance.
• Employer-paid life insurance.
• 403(b) match.
• Employer-paid Employee Assistance Program.
• Additional employee-paid services, including pre-tax commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level