Day Reporting Center (DRC) Case Manager

Potomac Community Services•Hagerstown, MD

2h•$20 - $23

About The Position

Potomac Community Services (PCS) is hiring a Case Manager to provide case management and direct care for participants at the Washington County Sheriff’s Office Day Reporting Center (DRC). The DRC is an alternative to traditional incarceration that combines intensive treatment with structured accountability to address underlying causes of criminal behavior and help participants make lasting changes, reconnect with family, and reintegrate into their communities. The role includes supporting participants with documentation, benefits, recovery goals, and referrals to community resources; meeting with participants according to program needs and their progress through program phases; helping complete home inspections; documenting services in electronic records used by PCS and the DRC; assisting with urinalysis screenings; collecting and reporting data; facilitating groups; and participating in weekly staff meetings. The position involves close collaboration with law enforcement and the Washington County Sheriff’s Office. PCS describes its culture as collaborative, compassionate, strength-based, and focused on outcomes, team resilience, and staff growth. New staff receive a 12-week mentor-based training period, ongoing supervisor and clinical support, and access to training and career-growth opportunities.

Requirements

A valid driver’s license held for at least the past five years.
Work experience or history with substance use or the recovery population.
Work experience or history with the mental health population.
Willingness to work closely with law enforcement and the Washington County Sheriff’s Office and/or justice-involved participants.
Creative and compassionate attitude.
Eagerness to learn and grow professionally.
Strong communication and collaborative skills.
Empathy, resilience, and open-mindedness.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide case management for Day Reporting Center participants.
Help participants obtain needed documentation and benefits.
Help participants meet goals that advance their recovery.
Use knowledge of community resources to make appropriate referrals.
Meet with participants regularly according to program needs and their progress through phases 1–5.
Assist with completing home inspections.
Document service delivery in electronic records used by PCS and the DRC.
Assist with observed and unobserved urinalysis screenings.
Assist with data collection and reporting.
Facilitate Building Positive Relationships (BPR) and Thrive Group.
Co-facilitate additional groups.
Participate in weekly DRC staff meetings.