CASE MANAGER, DRC

The GEO Group•Decatur, IL

11d

About The Position

The Case Manager provides ongoing support and structure to participants as they develop program plans. The role manages a caseload and administers program policies and procedures as directed by the contracting agency and Program Manager. The Case Manager learns, uses, and models the principles of the “What Works” system through evidence-based practices in interactions with participants and staff. The position supports participants’ successful re-entry into the community by developing and reviewing personalized programs, documenting progress, helping participants access housing, education, vocational programs, and community resources, and monitoring compliance with program requirements. The Case Manager maintains confidential participant records, prepares discharge reports, communicates with agency and GEO staff, and supports the safe and orderly operation of the program.

Requirements

High school diploma or equivalent.
Two years of work experience in a related field; an associate’s degree in Criminal Justice, Human Services, or a related field may substitute for the experience requirement.
Familiarity with community corrections systems and current community corrections practices.
Familiarity with community workforce needs, public and private agencies, and employment services.
Ability to write clear, concise reports in English using correct grammar.
Ability to perform basic arithmetic and calculate percentages.
Ability to react quickly and appropriately in an emergency.

Nice To Haves

Associate’s degree in Criminal Justice, Human Services, or a related field.
Bilingual English/Spanish ability.
Ability to work with computers and familiarity with Microsoft software, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

Prepare personalized written programs for participants with measurable behavioral and achievement criteria and timelines.
Review participant plans weekly and document progress and revisions.
Help participants create personal budgets, locate suitable housing, enroll in educational and vocational programs, and participate in family and community activities as appropriate.
Orient participants when they arrive, including completing paperwork, touring the facility, and meeting other participants.
Maintain confidential participant files, document program participation, and secure records.
Prepare discharge reports within established time parameters.
Participate in staff meetings and share observations and recommendations to help identify and solve problems.
Maintain confidentiality regarding employees, vendors, participants, and outside agencies.
Monitor participants’ compliance with alcohol and drug counseling when required.
Report program violations to the appropriate agency or official using established procedures.
Conduct orientation meetings with new participants and family members to explain program rules, regulations, expectations, and responsibilities.
Establish participant schedules and approved activities, and approve temporary schedule changes for approved activities.
Communicate effectively with contracting agency and GEO staff to promote cooperation and teamwork.
Follow company and facility policies, work rules, and management directives.
Adhere to attendance requirements and work overtime as required to provide program coverage and ensure participant safety and security.
Follow safety rules and take corrective action to help ensure work is performed safely.