Case Manager

The Salvation Army • Levittown, PA

9d • Onsite

About The Position

The Case Manager is responsible for all casework at The Salvation Army’s Levittown location. The role assists individuals and families from diverse populations who are seeking support, providing urgent day-to-day casework as well as intentional case management for 4–6 clients with the greatest needs. The Case Manager tracks cases through the Community Service Module and works to support clients’ success and progress through difficult times.

The successful candidate will increasingly work independently, stay responsive to changing community social-service needs, and collaborate with Corps Officers on the potential development of a housing program. The role also coordinates with community agencies, local businesses, and Salvation Army colleagues to deliver and track assistance and programs. The Case Manager must understand and support The Salvation Army’s mission and refer pastoral-care needs to the appropriate Officer or pastoral-care team.

Requirements

• Human Services degree or at least five years of day-to-day experience working with a diverse population, including at-risk populations.
• Strong time-management skills.
• Strong written and verbal communication skills.
• Ability to learn new databases for improved documentation.
• Ability to make judgment calls in the absence of the Officers.
• Computer literacy, including understanding of or willingness to learn Microsoft 365, Outlook, Word, Excel, SharePoint, and Teams.
• Valid Pennsylvania driver’s license.
• As a mandated reporter, proof of completed training on recognizing and reporting child abuse that meets Pennsylvania Act 153 of 2014 standards; recurrent training is required every five years.
• Must meet child-protection clearance requirements under Pennsylvania Act 153, including Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Record Check, and FBI Criminal Record Check.
• Understanding of and support for The Salvation Army’s mission.

Responsibilities

• Interview clients to conduct comprehensive baseline assessments of needs and develop household profiles.
• Secure confidential storage of client records and maintain confidentiality of client information.
• Assist clients and track service trends to identify other needs that could be met at the site.
• Collaborate with local businesses and agencies to offer life-skills classes, such as budgeting, cooking, and parenting, or senior drop-in activities.
• Keep local agencies informed about available services and maintain the Community Providers spreadsheet.
• Work with the Food Service Specialist on food pantry matters, including the annual intake form and coverage when the specialist is out of the office.
• Maintain the monthly Social Services spreadsheet for tracking and reporting on TEAMS/SharePoint, updating it weekly.
• Enter monthly statistics by the first Thursday of each month for Advisory Board reporting.
• Lead the Best Foot Forward back-to-school shoe program, including budget management, applications, outreach to schools and agencies, scheduling, and attending events.
• Work with Corps Officers to submit requests for outside funding that directly benefits social services and follow applicable processing and reporting guidelines.
• Maintain assistance programs, including utilities, rent or mortgage assistance, heating assistance, and furniture or clothing vouchers.
• Work with the Corps Officer and Christmas Coordinator to process Christmas applications.
• Assist in the Toy Shop as time permits while continuing to offer appointments.
• Refer pastoral concerns to the PC team and share relevant information with Corps Officers as clients request.
• Adapt services in response to changing community needs and collaborate with Corps Officers on the potential development of a housing program.

Benefits

• Paid holidays, up to three personal days, vacation time, and sick time.
• Employer-funded pension plan, with company contributions beginning after one year of employment.
• Comprehensive health-care coverage with low-cost employee premiums, co-pays, and deductibles.
• Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life.
• Flexible Spending Accounts.
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree