CASE MANAGER

Arizona Department of Administration • Show Low, AZ

5d • Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for Arizona’s children through prevention, services, and support. DCS describes its work as compassionate, mission-driven service to protect and support the safety, well-being, and future of children and families.

The Case Manager/Child Safety Specialist works full-time, 40 hours per week, on-site and in the field. Alternative work hours may be required. The role covers an assigned region and involves responding to allegations of child abuse or neglect, assessing child safety, coordinating services, developing case plans, supporting placements, and collaborating with courts, providers, and partner agencies. The position requires successful completion of a 22-week in-person classroom and field training program, including classroom sessions in midtown Phoenix. Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

The position requires driving or use of a vehicle to conduct State business. Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Work history, Central Registry, and public records will be considered.

Requirements

• Bachelor’s or master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education, with conferred transcripts; alternatively, four years as an Arizona Department of Child Safety Case Aide.
• Valid driver’s license and satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Successfully complete the 22-week in-person classroom and field training program.
• Analyze information quickly and accurately, apply logic to complex situations, and make independent, sound decisions under pressure.
• Communicate clearly and compassionately, conduct effective interviews, gather accurate information, and remain professional in challenging situations.
• Stay organized and maintain accuracy and quality in a high-volume environment.
• Remain calm in stressful situations, understand diverse family systems and cultural backgrounds, show empathy, and maintain professional boundaries.
• Demonstrate strong attention to detail.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Meet the State’s driver’s license requirements for driving or using a vehicle to conduct State business.

Nice To Haves

• Knowledge of counseling, conflict resolution, and intervention techniques.
• Knowledge of child development, family systems, and trauma-informed practice.
• Knowledge of confidentiality and ethical decision-making.
• Knowledge of behavioral indicators of abuse or neglect, separation, and loss.

Responsibilities

• Respond to allegations of child abuse or neglect.
• Conduct interviews and assess child safety.
• Work with families in their homes and in the community.
• Coordinate services and develop case plans.
• Attend court hearings and prepare professional reports.
• Transport children and support placement needs.
• Manage cases throughout an assigned region.
• Collaborate with courts, providers, and partner agencies.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Paid Parental Leave Program, subject to eligibility criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level