Case Manager

Grant Associates•Eugene, OR

About The Position

The Case Manager delivers comprehensive workforce development services to eligible adults and dislocated workers under the Workforce Innovation and Opportunity Act (WIOA). As participants’ primary point of contact, the Case Manager provides individualized career guidance, coordinates employment and training services, connects participants with employers and community resources, and supports them from enrollment through job placement and post-employment follow-up. The role manages an assigned caseload, works toward program performance expectations, maintains accurate and timely documentation, and delivers services in accordance with applicable federal, state, local, contractual, and organizational requirements. It requires a customer-centered approach, strong organization, proactive participant engagement, and a focus on measurable employment and training outcomes. The Case Manager recruits and enrolls participants; assesses eligibility, skills, goals, and barriers; develops and updates Individual Employment Plans; coordinates training and supportive services; engages employers and workforce partners; and monitors participant progress and outcomes. The role also maintains audit-ready case records, enters data into required systems, protects confidential information, supports quality assurance and compliance activities, and participates in performance management and continuous improvement.

Requirements

High school diploma or equivalent required.
Experience maintaining electronic case files, entering program data, and preparing reports.
Proficiency in Microsoft Office applications and ability to learn state and organizational workforce management systems.
Strong communication, interviewing, counseling, and customer service skills.
Ability to manage multiple priorities and maintain an organized caseload.
Strong documentation, data entry, recordkeeping, and follow-up skills.
Ability to interpret program guidelines and apply eligibility and documentation requirements consistently.
Ability to analyze participant needs and develop individualized employment strategies.
Knowledge of local labor market trends, occupational demand, training opportunities, and employer needs.
Ability to build effective relationships with employers, training providers, community partners, and participants.
Strong problem-solving, time management, and organizational skills.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Ability to work independently while collaborating effectively with a team.
Commitment to customer-centered service, continuous improvement, and measurable performance outcomes.

Nice To Haves

Associate or bachelor’s degree in workforce development, human services, business administration, education, counseling, or a related field.
Two or more years of experience in workforce development, career counseling, case management, employment services, human services, or a related field.
Experience working with adults, dislocated workers, job seekers, or individuals experiencing barriers to employment.
Knowledge of WIOA programs, workforce development services, eligibility requirements, case management practices, and performance measures.

Responsibilities

Recruit and engage eligible adults and dislocated workers for WIOA employment and training services.
Conduct intake, interviews, assessments, and eligibility determinations; collect and verify required documentation.
Assess participants’ employment history, education, skills, career interests, barriers, and supportive service needs, and explain program services and requirements.
Refer participants to workforce programs, community partners, and other appropriate resources.
Develop, document, and regularly update Individual Employment Plans based on participant assessments, goals, skills, and labor market demand.
Provide career counseling, career exploration, job readiness guidance, employment coaching, and strategies for addressing barriers and retaining employment.
Monitor participant progress and maintain regular communication to encourage engagement, accountability, and service completion.
Guide participants in identifying suitable occupational training and assist with provider selection, referrals, applications, and documentation.
Coordinate Individual Training Accounts, on-the-job training, work-based learning, internships, and other approved activities, as applicable.
Communicate with training providers to monitor attendance, progress, credentials, and completion; address barriers to successful participation.
Build and maintain relationships with local employers to identify openings, hiring requirements, and employment opportunities.
Match participants with job opportunities and assist with resumes, applications, interview preparation, job search, and employer communication.
Coordinate referrals, interviews, hiring events, recruitment activities, and job placement services; collaborate with Business Services and workforce partners.
Support Rapid Response activities and services for dislocated workers when assigned.
Identify supportive service needs, determine eligibility, coordinate approved services, and maintain authorizations and supporting documentation.
Coordinate referrals and services with community organizations, education providers, public assistance programs, and workforce partners.
Maintain an assigned caseload and conduct regular, documented contacts, including monthly contact during applicable service and follow-up periods.
Follow up with participants and employers to verify employment status, retention, earnings, credential attainment, and other required outcomes; use outreach strategies to reengage participants when appropriate.
Maintain accurate, complete, and audit-ready case files and enter participant, service, activity, and outcome information accurately and timely into required systems.
Comply with WIOA regulations, Texas Workforce Commission requirements, local workforce board policies, contract requirements, data privacy standards, and organizational procedures.
Review records for missing documentation, data discrepancies, and compliance issues; take corrective action and respond to quality assurance reviews, monitoring, audits, and documentation requests.
Protect confidential participant information and follow records retention, information security, and confidentiality requirements.
Work toward program performance goals, monitor caseload progress, address service gaps and performance risks, and use performance data to improve outreach and outcomes.
Participate in team meetings, supervision, performance reviews, training, and continuous improvement activities; meet productivity, service delivery, documentation, and quality standards.
Communicate barriers and emerging trends to management and recommend improvement strategies.
Provide timely, professional, responsive, and respectful service to participants, employers, and workforce partners; meet assigned performance targets and promptly address identified deficiencies.