Case Manager

Arizona Department of Administration • Mesa, AZ

12d • Onsite

About The Position

The Arizona Department of Child Safety is hiring a Case Manager/Child Safety Specialist to support the safety, well-being, and permanency of children and families in Arizona. The role is based in the Mesa, East Mesa, Queen Creek, San Tan Valley, and Gold Canyon areas and involves full-time, on-site and in-field work for 40 hours per week. Alternative work hours may be required.

The Case Manager responds to allegations of child abuse or neglect, interviews families, assesses child safety, and works with families in their homes and communities. The position coordinates services, develops case plans, attends court hearings, prepares professional reports, transports children, supports placement needs, and manages cases throughout an assigned region in collaboration with courts, service providers, and partner agencies.

New hires must successfully complete a 22-week, in-person classroom and field training program. The CORE program includes seven weeks of classroom training in midtown Phoenix, conducted in one- to three-week blocks. Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training. The listed starting rate is $21.7068 per hour, with step increases following training and years of service. The posting lists pay rates of $22.59 per hour after successful completion of training, $24.11 after one year of specialist service, $25.96 after two years, and $27.66 after three years. Qualifying OCWI Investigator Senior service and prior DCS Specialist experience may be considered for placement within the step pay plan, subject to agency policy.

Requirements

• Bachelor’s or master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education, with conferred transcripts, or four years of experience as an Arizona Department of Child Safety Case Aide.
• Valid driver’s license and a satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Successfully complete the 22-week in-person classroom and field training program.
• Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Work history, Central Registry, and public records will be considered.
• Ability to analyze information quickly and accurately, apply logic to complex situations, and make independent, sound decisions under pressure.
• Ability to communicate clearly and compassionately, conduct effective interviews, gather accurate information, and remain professional in challenging situations.
• Ability to stay organized and maintain accuracy and quality in a high-volume environment.
• Ability to remain calm in stressful situations, understand diverse family systems and cultural backgrounds, show empathy, and maintain professional boundaries.
• Strong attention to detail.

Nice To Haves

• Knowledge of counseling, conflict resolution, and intervention techniques.
• Knowledge of child development, family systems, and trauma-informed practice.
• Knowledge of confidentiality and ethical decision-making.
• Knowledge of behavioral indicators of abuse or neglect, separation, and loss.

Responsibilities

• Respond to allegations of child abuse or neglect.
• Conduct interviews and assess child safety.
• Work with families in their homes and in the community.
• Coordinate services and develop case plans.
• Attend court hearings and prepare professional reports.
• Transport children and support placement needs.
• Manage cases throughout the assigned region.
• Collaborate with courts, providers, and partner agencies.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually.
• Generous vacation and sick leave.
• Paid Parental Leave Program, subject to eligibility criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level