Case Manager

Catholic Health•Village of Garden City, NY

About The Position

The Supportive Housing Case Manager provides comprehensive case management and supportive services to individuals with mental health needs who reside in supportive housing. The role promotes housing stability, independent living, community integration, and recovery by coordinating mental health, medical, social, housing, and community-based services and helping tenants achieve individualized goals. The Case Manager works with tenants in OMH-supported housing, providing outreach, advocacy, crisis support, assistance with housing and daily living concerns, and coordination with service providers and community organizations. The position also supports hospital discharge planning and maintains timely, accurate documentation while complying with confidentiality, HIPAA, OMH, agency, and program requirements.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, Behavioral Health, or a related field is preferred; educational requirements may vary by agency and position.
Experience providing case management, supportive housing, behavioral health, or social-service support is preferred.
Experience working with individuals experiencing serious mental illness, homelessness, substance-use challenges, or other barriers to independent living is highly desirable.
Knowledge of community resources, supportive housing programs, public benefits, and behavioral health services.
Strong interpersonal, communication, organization, documentation, and problem-solving skills.
Computer literate and able to learn and integrate new programs into daily functions.
Good organizational skills.
Maintain a valid NYS driver’s license within agency criteria.

Nice To Haves

Experience providing case management, supportive housing, behavioral health, or social-service support.
Experience working with individuals experiencing serious mental illness, homelessness, substance-use challenges, or other barriers to independent living.

Responsibilities

Provide ongoing case management and supportive services to tenants residing in OMH-supported housing.
Assess tenants’ strengths, needs, goals, and barriers to stable housing.
Develop, implement, and regularly update individualized service plans.
Maintain contact through scheduled visits, outreach, and community-based support.
Assist tenants with maintaining safe, stable, and independent housing.
Monitor housing stability and address lease compliance, rent arrears, apartment maintenance, housekeeping, and neighbor or landlord issues.
Advocate for tenants and help resolve housing-related concerns.
Coordinate mental health, medical, psychiatric, substance-use, and other supportive services.
Assist tenants with applying for and maintaining public benefits, including SSI/SSDI, Medicaid, SNAP, and other eligible programs.
Help tenants obtain identification, health insurance, transportation, food, clothing, and other community resources.
Coordinate and attend appointments with healthcare providers, behavioral health providers, and other service agencies when appropriate.
Develop working relationships with landlords, property managers, residential staff, treatment providers, hospitals, and community organizations.
Provide crisis intervention, de-escalation, and referrals during behavioral health or housing-related crises.
Support independent living skills, including budgeting, medication-management support, household organization, nutrition, and community living skills, within program scope.
Encourage participation in treatment, wellness, recovery, employment, education, and recreational activities.
Conduct outreach to tenants who are difficult to engage or at risk of losing housing.
Assist with hospital discharge planning and coordinate services for successful transitions back into the community.
Maintain accurate and timely case notes, progress notes, assessments, service plans, incident reports, and other required documentation.
Participate in staff meetings, treatment-team meetings, case conferences, trainings, and supervisory sessions.
Access protected health information as required and comply with HIPAA, Catholic Health information security policies, OMH regulations, agency policies, confidentiality requirements, and applicable housing/program standards.
Keep the immediate supervisor and/or Director apprised of significant issues.
Perform other duties as assigned.