Case Manager ESH

Ruby's Place•Castro Valley, CA

1d•Onsite

About The Position

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier. RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, or related field preferred.
Minimum 2 years of experience in case management, housing navigation, or homeless services.
Experience working with families and individuals experiencing housing instability.
Knowledge of Housing First principles and local housing resources.
Strong written and verbal communication skills.
A valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles.
Ability to complete all required background checks.
Fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, a suitability process through ORR and ability to meet CCL licensing requirements.

Nice To Haves

Understanding of, and sensitivity to, serving diverse populations.
Excellent interpersonal skills and strong techniques for relationship building.
Belief that people should determine their own path towards healing, and an orientation towards survivor-centered services.
Go-getter who enjoys fast paced environments.
Ability to work both collaboratively and independently.
Adept at time management and highly organized with a proven ability to ensure deadlines can be met, plan, organize and execute.
Comfortable working as part of a team and an accountable collaborator.
Excels at organizing, prioritizing, and following through on multiple time-sensitive projects.
Flexible, creative, and takes initiative in handling emergencies.
Lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.
Understanding the unique nature of a mission-driven organization.

Responsibilities

Provide comprehensive, on-site case management services to families and single adults experiencing housing instability.
Develop individualized case plans focused on stability, resource connection, and permanent housing placement.
Collaborate with participants to identify barriers to housing, establish realistic goals, and coordinate supportive services that promote long-term self-sufficiency.
Conduct intake assessments and develop individualized, goal-oriented case plans.
Facilitate housing navigation, including rental applications, landlord engagement, and housing search support.
Support participants in obtaining necessary documentation (ID, income verification, benefits).
Provide referrals and warm handoffs to community-based services (employment, healthcare, behavioral health, childcare, etc.).
Monitor participant progress toward housing and stability goals.
Maintain accurate, timely, and thorough case documentation in agency systems.
Ensure compliance with City of Alameda ESH contract requirements.
Complete required reports, case notes, and service tracking documentation.
Adhere to confidentiality standards and mandated reporting laws.
Participate in audits and monitoring visits as required.
Maintain consistent on-site presence during scheduled hours.
Conduct regular in-person check-ins with participants.
Support crisis intervention and de-escalation when needed.
Collaborate with on-site staff to ensure coordinated care.
Promote a respectful, safe, and supportive program environment.
Coordinate with City of Alameda representatives as needed.
Participate in case conferencing and multidisciplinary meetings.
Build and maintain relationships with local service providers.
Support cross-department collaboration within the agency.
Complete functional timesheets by assigned due dates in compliance with time allocations.
Actively participate in reflective supervision sessions.
Create and maintain documentation of processes and procedures related to job duties.
Other duties as assigned.