Case Manager Supervisor - STAR Center

Downtown Emergency Service Center•Seattle, WA

1d•Onsite

About The Position

DESC’s STAR (Stability Through Access and Resources) Center is a time-limited, 24/7 behavioral health-focused non-congregate shelter program serving unsheltered adults with significant untreated or undertreated mental health and substance use challenges. Located at 619 3rd Avenue and Cherry St in Seattle, the Center provides emergency shelter and service navigation through a team of professionals. The Case Manager Supervisor leads, coordinates, trains, schedules, and supervises the STAR Center Case Managers, who work one-on-one with clients to develop comprehensive plans for securing housing and services to end homelessness. The supervisor also coordinates with the Human Services Department, the Homeless Outreach and Provider Ecosystem (HOPE) Team, and other external partners on referrals and program operations. The role supports planning and delivery of STAR Center services, compliance with contract and procedure requirements, effective case management and housing navigation, staff development, and coordination of client care with DESC programs and community providers. The supervisor may provide direct and indirect intensive case management, crisis intervention, counseling, and on-call consultation, and may maintain a caseload if assigned. DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider serving people experiencing long-term homelessness and complex behavioral health and medical conditions. The organization’s stated vision is a community where people are treated with compassion and dignity and have a safe, stable, and affordable place to call home.

Requirements

Bachelor’s degree relevant to social services or management; demonstrated ability to supervise or lead teams in fast-paced, complex social service or other programming may substitute for the degree requirement.
Two years of relevant human services work experience, preferably with adults experiencing homelessness, economic disadvantage, mental illness, or substance use disorders; personal lived experience may substitute for some work experience requirements.
One year of supervisory or leadership experience.
Meet one of the listed education and experience pathways: a relevant bachelor’s degree; a bachelor’s degree in any field plus one additional year of paid social services case management experience; a relevant associate degree plus two additional years of relevant paid case management experience; any associate degree plus two additional years of highly relevant case management experience and formal supervisory-skills training; or a combination of two years of highly relevant paid case management experience, two additional years of relevant work experience, and formal supervisory-skills training.
Ability to sit, communicate with employees, lift and carry items weighing up to 40 pounds, and operate computer hardware systems.
Vision abilities required include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

Master’s degree in social work, counseling, administration, public health, or another relevant field.
Case management or housing navigation experience (identified in the posting as preferred for Shelter Case Manager roles).
Two or more years of supervisory experience in settings serving people with histories of homelessness or behavioral health conditions.
Valid Washington State driver’s license.

Responsibilities

Assist the Project Manager in planning, implementing, and coordinating STAR Center services.
Ensure compliance with relevant contract and procedure requirements.
Collaborate with partners and stakeholders, including the HOPE Team and the City of Seattle, to support smooth operations and communication.
Promote and maintain positive relationships with the surrounding neighborhood.
Teach and promote DESC values, crisis intervention and de-escalation skills, and understanding of homelessness to support client and staff safety.
Provide individual supervision and consultation to team members, including assistance with assessments, goal planning, behavioral health referrals, and staff training.
Direct and support staff in housing acquisition activities, including income acquisition and barrier mitigation.
Supervise, schedule, and evaluate Case Managers to support effective STAR Center operations.
Coordinate Case Manager hiring and orientation, and assist with hiring and orientation of other STAR Center staff.
Consult with staff regarding cases and client issues.
Provide leadership at the Center in the Project Manager’s absence, as needed.
Engage clients and build working relationships through resourceful strategies that foster trust and confidence.
Supervise and support case management outreach in the community.
Train and support the case management team in conducting housing assessments and coordinating with relevant housing and service systems.
Participate in Coordinated Entry planning activities as assigned.
Serve as a liaison to external agencies as assigned to support STAR Center client outcomes.
Provide, directly and indirectly, intensive case management to help clients access housing, medical and behavioral health care, financial assistance, and vocational training or employment.
Provide and support crisis intervention and counseling services for clients.
Provide harm reduction-oriented service interventions and train and support staff in harm reduction.
Maintain a caseload if assigned, including developing client plans and follow-up strategies.
Maintain orderly and up-to-date service notes and files.
Become familiar with local employment, housing, and other resources.
Coordinate with DESC programs and community providers to support continuity of care and transitions to long-term providers.
Participate in the on-call rotation with supervisors and managers for consultation, coverage, and crisis intervention as assigned.
Work assigned shifts covering the milieu to maintain order and communication and enforce agency rules.
Participate in staff meetings and training sessions.
Perform other duties as assigned.