Case Manager Supervisor (207)

Lutheran Services Florida • Milton, FL

21h

About The Position

Lutheran Services Florida is seeking a Child Welfare Case Manager Supervisor to serve clients in Santa Rosa, Okaloosa, and Walton counties. The supervisor oversees an assigned unit of workers, monitors their performance against agency contract goals and requirements, and applies advanced knowledge of Florida child welfare statutes, administrative rules, and operating procedures. The role includes mentoring, training, evaluating, and supporting staff; onboarding new employees; coordinating certification training; assessing new case managers’ progress; and participating in recruitment and hiring. The supervisor may develop Employee Improvement Plans to address performance deficiencies. If assigned to a residential facility, the position is non-direct care.

The supervisor ensures case managers carry out case ownership responsibilities and coordinate services and supports for each child, including therapy, mental and physical health care, developmental and educational services, permanency, and safety. The position requires reliable automobile transportation, a valid driver’s license, and insurance. The employee must be available on call at all times and carry an active cellphone during work hours, after hours, and on weekends. Travel may be required.

Candidates must hold Child Welfare Certification or Child Welfare Supervisor Certification; Child Protection Certification may be considered. Limited exceptions may be considered for out-of-state equivalent experience. Direct, hands-on child welfare experience is required; adjacent experience will not be considered. A bachelor’s degree in a related field and at least one year of relevant social services experience are required. Prior supervisory experience is preferred.

The role requires sensitivity to the cultural and socioeconomic characteristics and needs of the people served. Physical requirements include extended sitting or standing, operating standard office equipment, occasional lifting, pushing, or pulling up to 50 pounds, and occasional walking, bending, reaching, or stooping. Local, regional, or out-of-state travel may be required. Reasonable accommodations will be made for qualified individuals with disabilities.

Requirements

• Active Child Welfare Certification or Child Welfare Supervisor Certification; Child Protection Certification may be considered. Limited exceptions may be considered for out-of-state equivalent experience.
• Direct, hands-on child welfare experience; adjacent experience is not considered.
• Bachelor’s degree in a related field.
• At least one year of relevant social services experience.
• Reliable automobile transportation, a valid driver’s license, and insurance.
• Availability to be on call at all times and to respond to calls, including after hours and on weekends.
• Ability to travel as needed, including locally, regionally, or out of state.
• Knowledge of child protection, social work, family assessments, professional ethics, abuse and neglect indicators, management, interviewing, court procedures, legal requirements, data collection and analysis, and supervision techniques.
• Knowledge of adult learning and ability to facilitate individual and group training.
• Ability to observe case managers’ interactions with families, community stakeholders, service providers, and other professionals.
• Ability to assess staff performance and develop performance-improvement plans.
• Ability to assess service-program effectiveness and identify resources or adjustments needed to meet client needs.
• Ability to plan, organize, and coordinate work assignments; communicate effectively; supervise staff; apply relevant laws, rules, regulations, policies, and procedures; and conduct thorough case staffings and meetings.
• Sensitivity to the cultural and socioeconomic characteristics and needs of the people served.
• Ability to meet the stated physical requirements, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

• Prior supervisory experience.

Responsibilities

• Develop performance standards and job-duty expectations with workers, review them, and plan for continuous improvement.
• Regularly communicate workers’ compliance with expectations.
• Coordinate onboarding activities for newly hired case managers, including shadowing, required training, and field or classroom training opportunities.
• Review every case in the unit at least quarterly, discuss progress individually with the assigned case manager, make recommendations, and document reviews and recommendations in state regulatory databases; provide more frequent oversight for high-risk cases.
• Monitor and direct case managers’ day-to-day work, including home visits, tracking tools, court documentation, staffing packets, family assessments, safety plans, timely database documentation, and file maintenance.
• Attend or ensure preparation for unit case staffings, review incoming cases, and determine case assignments within the unit.
• Review complex cases and provide guidance and support.
• Review case managers’ work products, including family assessments, home studies, court reports, case plans, and case documentation, and provide consultation and direction to ensure quality and completeness.
• Identify staff performance needs and develop and implement training plans or other performance-improvement opportunities.
• Coach, motivate, train, and develop case managers and other staff; recognize outstanding performance.
• Participate in court proceedings as needed and monitor workers’ performance in court.
• Mentor new case managers in the field each month by participating in a home visit and providing feedback, documenting the visit within required time frames.
• Keep supervisors and directors informed of high-risk or problematic cases and arrange multidisciplinary staffings as needed.
• Attend program supervisor meetings and share relevant information with unit workers and team members.
• Conduct regular unit meetings for information sharing, training, case discussion, and team building.
• Develop training and staff-development plans with each direct report.
• Complete required performance evaluations on time and submit them to a supervisor or director for discussion and review.
• Provide community education through public presentations.
• Participate in agency quality-improvement activities as required.
• Ensure respectful, effective communication and teamwork; follow safety and confidentiality practices; and complete mandated training, certifications, and agency requirements.
• Ensure case managers understand their responsibility to coordinate each child’s services and supports and to make trauma-sensitive transitions when a caretaker cannot provide the needed level of care.
• Submit accurate, complete, and timely statistical reports and adhere to licensing, quality-assurance, and agency policy requirements.

Benefits

• Medical, dental, and vision coverage.
• 24/7 telehealth access to doctors.
• Employee Assistance Program (EAP).
• Employer-paid life insurance equal to one times salary.
• 13 paid holidays and one floating holiday.
• PTO starting at 16 working days per year; Head Start employees may have a different time-off and holiday schedule.
• 403(b) retirement plan with a 3% discretionary employer match or 3% student loan repayment reimbursement.
• Tuition reimbursement.
• Growth opportunities within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager