Case Manager Supervisor (207)

Lutheran Services Florida • Milton, FL

2d

About The Position

Lutheran Services Florida (LSF) is hiring a Child Welfare Case Manager Supervisor to oversee a unit of workers serving clients in Santa Rosa, Okaloosa, and Walton counties. The supervisor monitors staff performance, ensures the unit meets agency contract goals and requirements, and applies advanced knowledge of Florida child welfare statutes, administrative code, and operating procedures. The role includes mentoring and evaluating employees, onboarding and training new staff, assessing case managers’ progress toward certification, and participating in recruitment and hiring. Supervisors may develop Employee Improvement Plans to address performance deficiencies. If based at a residential facility, this is a non-direct-care position.

The supervisor oversees casework and caseloads, provides guidance on complex cases, reviews case documentation and other work products, and supports appropriate, timely services and case progress. The role also includes conducting unit meetings, coordinating staff development, participating in court proceedings as needed, providing community education, and taking part in agency quality-improvement activities. The position requires reliable automobile transportation, a valid driver’s license and insurance, and availability for on-call duties at all times, including after hours and weekends. Travel and adaptability to irregular hours are required.

LSF offers a mission-driven workplace, opportunities for growth within the organization, and benefits including medical, dental, and vision coverage; telehealth; an Employee Assistance Program; employer-paid life insurance; paid holidays and PTO; a 403(b) retirement plan with a discretionary employer match or student loan repayment reimbursement; and tuition reimbursement.

Requirements

• Active Child Welfare Certification or Child Welfare Supervisor Certification; Child Protection Certification may be considered. Limited exceptions may be considered for out-of-state equivalent experience. Experience must be direct, hands-on child welfare experience; adjacent experience is not considered.
• Bachelor’s degree in a related field.
• At least one year of relevant social services experience.
• Reliable automobile transportation, a valid driver’s license, and insurance.
• Ability to be available on call at all times and carry an active cellphone during work hours, after hours, and on weekends.
• Ability to adapt to irregular hours, cover on-call needs, and travel as required.
• Knowledge of child-protection, social-work, and family-assessment theories and practices; professional ethics in child protection and counseling; adult-learning theories; indicators of abuse and neglect; management and supervision techniques; interviewing; court procedures and legal requirements; and methods for collecting, organizing, and analyzing data.
• Skill in observing case managers’ interactions with families, community stakeholders, service providers, and other professionals; assessing performance; and developing performance-improvement plans.
• Ability to evaluate service-program effectiveness and identify resources or adjustments to meet needs; plan, organize, and coordinate assignments; communicate effectively; supervise staff; apply relevant laws, rules, regulations, policies, and procedures; and conduct thorough case staffings and meetings.
• Sensitivity to the cultural and socioeconomic characteristics and needs of the service population.
• Ability to sit or stand for extended periods and operate standard office equipment, including a computer, telephone, copier, and printer; read and analyze documents and data; and communicate effectively by telephone, video conference, and in person.
• Ability to travel locally, regionally, or out of state as required, and occasionally walk, bend, reach, or stoop; occasional lifting, pushing, or pulling of up to 50 pounds.

Nice To Haves

• Prior supervisory experience.

Responsibilities

• Supervise and monitor the work and performance of an assigned unit of workers, ensuring staff performance supports agency contract goals and requirements.
• Develop performance standards and job-duty expectations with workers, review standards, and communicate compliance and improvement needs regularly.
• Coordinate onboarding and training for newly hired case managers, including shadowing, required training, field and classroom training, and progress toward certification.
• Review every case in the unit at least quarterly, discuss case progress one-on-one with the assigned case manager, document reviews and recommendations in state regulatory databases, and provide more frequent oversight for high-risk cases.
• Monitor and direct case managers’ day-to-day work, including home visits, tracking tools, court documentation, staffing packets, family assessments, safety plans, database documentation, file maintenance, and timely completion of casework.
• Attend or ensure preparation for unit case staffings, review incoming cases, and determine case assignments within the unit.
• Review complex cases and provide guidance and support to case managers.
• Review family assessments, home studies, court reports, case plans, and case documentation, providing consultation and direction to ensure quality, clarity, appropriateness, and thoroughness.
• Identify staff performance needs and develop and implement training plans or other performance-improvement opportunities.
• Coach, motivate, train, and support staff development; recognize and promote outstanding performance.
• Participate in court proceedings as necessary and monitor workers’ performance in court.
• Mentor new case managers in the field each month by joining a home visit, providing feedback, and documenting the mentoring visit within required timeframes.
• Keep supervisors and directors informed of high-risk or problematic cases and arrange multidisciplinary staffings as needed.
• Attend program supervisor meetings and share relevant information with unit workers and team members.
• Conduct regular unit meetings for information-sharing, training, case discussion, and team building.
• Develop training and staff-development plans with each supervised employee and complete required performance evaluations on time, submitting them to the supervisor or director for discussion and review.
• Provide community education through public presentations and participate in agency quality-improvement activities as required.
• Ensure case managers understand their responsibility for coordinating each child’s identified services and supports, and for making trauma-sensitive transitions when a caretaker cannot provide the required level of care.
• Follow agency standards for courtesy, communication, teamwork, safety, training, and confidentiality; complete mandated training, LSF Leadership training, and agency certifications within required timeframes.
• Remain available and on call at all times, carrying an active cellphone during regular work hours, after hours, and on weekends to respond promptly to calls.
• Submit required statistical reports accurately and on time and adhere to licensing, quality-assurance, agency-policy, and procedural requirements.

Benefits

• Medical, dental, and vision coverage
• 24/7 telehealth access to doctors
• Employee Assistance Program (EAP)
• Employer-paid life insurance equal to 1x salary
• 13 paid holidays and 1 floating holiday
• Generous paid time off policy starting at 16 working days per year
• 403(b) retirement plan with a 3% discretionary employer match or 3% student loan repayment reimbursement
• Tuition reimbursement
• Growth opportunities within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager