Case Manager/ Referral Specialist

WESTCARE INC•Doral, FL

1d•$22 - $22•Onsite

About The Position

The Case Manager/Referral Specialist provides case management, referral coordination, and family support services for children, adolescents, and families participating in the program. The role coordinates and tracks referrals for case management and community-based services, helps participants access behavioral health, educational, medical, and social service resources, and works to reduce barriers to care. It also provides evidence-informed parenting education, including the Nurturing Parenting Program, to strengthen protective factors, improve caregiver-child relationships, and support healthy family functioning. Responsibilities include developing service plans, monitoring participant progress, maintaining accurate documentation, following up with participants and referral providers, collaborating with multidisciplinary teams, and collecting data for grant reporting and program evaluation. The position promotes trauma-informed, culturally responsive services that enhance family stability, resilience, and long-term well-being. Work is primarily performed in a treatment setting or in the field, with travel throughout the community.

Requirements

Bachelor’s degree in social work, Psychology, Human Services, Sociology, Child Development, or a related field.
Knowledge of the Florida Child Welfare Practice Model and the child welfare electronic system of record (FSFN or CCWIS).
Current Background Clearance Screening Letter as required by DCF.
Valid Florida driver's license and ability to obtain and maintain WestCare's vehicle insurance.
Ability to identify and evaluate an individual's strengths, barriers, problems, and needs for development of a Wellness and Recovery Plan.
Ability to write assessments, progress notes, discharge summaries, and other consumer-related data.
Knowledge of the interrelationship among substance use, mental health, and primary care disorders, and how these affect functioning.
Knowledge and application of developmental theories and ability to assess development across physical, emotional, cognitive, educational, and social areas.
Ability to coordinate and integrate multiple services and communicate with internal and external providers.
Ability to provide individuals and families information about alcohol or other drug abuse, mental health problems, and available services and resources.
Ability to identify needs that cannot be met by the counselor or agency and help consumers and families use available support systems and community resources.
Ability to identify crises, mitigate or resolve immediate problems, de-escalate situations, and develop Safety Plans as needed.
Understanding of family dynamics, roles, and structure; professional ethics; consumer rights; and professional responsibilities.
Understanding and application of federal, state, local, and agency confidentiality rules and professional standards of conduct, including HIPAA.
Ability to communicate effectively with multidisciplinary teams; organize, interpret, and communicate data; prioritize multiple tasks; and network with internal and external agencies.
Ability to apply trauma-informed care principles, identify signs and impacts of trauma, distinguish trauma-informed from trauma-specific services, and understand relationships among trauma, substance use, and mental disorders.
Knowledge of WestCare's mission, goals, and values; incident reporting; WestCare services and programs; and consumer rights and confidentiality.
Ability to use Microsoft Office Software Suite.
CPR Certification, First Aid Certification, and an annual Tuberculosis test.
Ability to provide an Affidavit of Good Moral Character and clear required pre-employment drug testing and criminal records checks.
Demonstrated dependability, attendance, flexibility, productivity, integrity, professionalism, and ability to work independently with minimal supervision.
Ability to establish and maintain effective working relationships, accept supervision, cooperate with others, and maintain a safe and orderly work environment.
Ability to perform essential duties with or without accommodation, including mobility and physical activity in office, residential, or outdoor environments; standing and walking on even and uneven surfaces; sitting for extended periods; bending, twisting, reaching, balancing, and occasional lifting and carrying of up to 50 pounds.
Ability to use computer and telephone systems, including eye-hand coordination and fine hand manipulation for typing, writing, and handling files.
Ability to defend oneself and clients in physically abusive situations using approved physical de-escalation techniques.
Ability to speak, hear, and see as required to communicate information, complete paperwork, and observe client behavior and activities.
Ability to collect and analyze complex numerical and written data and verbal information, cooperate and exchange information with others, and work under stress and in emotionally charged settings.
Ability to defend oneself and clients in mentally or verbally abusive situations using approved mental or verbal de-escalation techniques.

Nice To Haves

Bilingual ability.
At least two years of experience providing case management, care coordination, family support services, or behavioral health services.
Experience working with children, adolescents, and families impacted by trauma.
Experience facilitating, or willingness to become certified in, the Nurturing Parenting Program or other evidence-informed parenting curricula.

Responsibilities

Serve as the central point of intake for program referrals; log, track, and follow each referral through case assignment and closure.
Complete initial screenings and gather case information, including placement, court status, and service history, from case managers, caregivers, and partners.
Coordinate case assignments to therapists with the Project Director based on family need and caseload capacity.
Maintain the referral and caseload tracker so each family's status and next steps are current.
Provide case management, including service plans, progress monitoring, and follow-up with families.
Make and follow up on referrals for behavioral health, medical, educational, and community services, and help families overcome barriers to access.
Schedule and coordinate therapeutic visitation logistics.
Serve as the main point of contact between therapists, child welfare case managers, caregivers, and community providers.
Facilitate or co-facilitate the Nurturing Parenting Program and other parent and caregiver groups.
Document all contacts and services in CDS and/or CCWIS within required timeframes.
Collect and enter data for grant reporting and program evaluation.
Participate in team meetings and case staffings.
Report suspected abuse or neglect and maintain confidentiality in accordance with HIPAA and 42 CFR Part 2.
Develop Wellness and Recovery Plans and provide services.
Identify crises, address immediate problems, de-escalate situations, and develop Safety Plans as needed.
Perform other duties as assigned.