Referral Specialist
About The Position
Berks Counseling Center is excited to be a team-based organization where every client has an entire team of care. If you enjoy being a team player in a helping profession, we invite you to explore our job opportunities. We are a recovery-oriented behavioral health, physical health, and supportive services organization providing a holistic approach to a culturally and economically diverse population for the purpose of achieving a healthy and productive lifestyle. As a Referral Specialist, you will be responsible for coordinating all referrals to Berks Counseling Center and managing communications with the Admissions Department. This role fosters strong relationships with referral sources, promotes effective collaboration among BCC teams, and tracks referred individuals' engagement and progress through the admissions process.
Requirements
- High school diploma or equivalent plus 12 college credits in a related social services field.
- Ability to work 40 hours per week within agency hours of operation, which are 8am-8pm Mon-Thurs, 8am-4pm Friday with Saturday hours, when applicable.
- VISUAL: Must be able to read and interpret documents and read and analyze data on a computer screen for prolonged periods.
- COMMUNICATING: Must be able to communicate with clients, vendors, and coworkers.
- MOBILITY: Must have mobility to move about the agency.
- PHYSICAL EFFORT: Must be able to carry up to 10 pounds.
- OTHER: Must be able to write, type and use technology.
Nice To Haves
- Experience in customer service or a behavioral health setting.
- Bilingual ability in English/Spanish
Responsibilities
- Provide a high level of customer service to potential clients, referral sources, other staff, and collaborative partners.
- Develop and maintain positive working relationships with referral sources, community partners, healthcare providers, and other stakeholders.
- Serve as the primary point of contact for referral sources regarding admission status, program availability, and service eligibility, while maintaining appropriate confidentiality.
- Monitor and track referral outcomes, barriers to engagement, and conversion rates to support quality improvement efforts.
- Identify trends, report concerns, and solicit feedback related to referral patterns, customer experience, and the admissions process; recommend improvements as appropriate.
- Process referrals to BCC by telephone call or email to ensure seamless access to a timely intake.
- Create patient profiles in electronic health records.
- Complete verification of benefits for all referrals.
- Conduct preliminary screenings as needed to determine referral priority and level of urgency (Emergent, Urgent, Routine).
Benefits
- Salary comparable to experience/education
- Comprehensive medical, dental, and vision benefits
- Free Virtual Urgent Care (Telemedicine) and Virtual Mental Health Services for you and your family.
- Additional voluntary insurance options
- 403(b) with agency match after 12 months of service
- 15 days of Paid time off to start
- 2 floating holidays per calendar year
- 2 wellness days per calendar year
- 10 full paid holidays per calendar year
- Free parking
- Tuition Reimbursement or Student Loan Assistance
- Paid Licenses and Certifications, if they are relevant to BCC and the work you do.
- Free supervision offered for clinical licensure (LPC, LCSW)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
