Case Manager & Patient Safety Supervisor

Sage Veterinary Imaging•Round Rock, TX

11d•Hybrid

About The Position

The Case Manager & Patient Safety Supervisor is a specialized clinical leadership role focused on anesthesia and sedation safety, clinical quality assurance, technician competency, and patient care coordination across Sage Veterinary Imaging (SVI) practice locations. The role serves as a clinical resource for veterinarians, veterinary technicians, specialists, and operational teams, supporting consistent anesthesia and sedation protocols, appropriate patient monitoring, thorough documentation, and effective case preparation. The position leads clinical auditing, technician training and onboarding, patient safety initiatives, and continuous quality improvement. It reviews anesthesia and diagnostic imaging cases, identifies risks and performance gaps, coordinates corrective actions, and works with medical and operational leadership to improve clinical practices and patient outcomes. The position is based in the greater Austin/Round Rock, Texas area, with onsite or hybrid flexibility based on organizational needs and regular travel to SVI locations.

Requirements

Current Veterinary Technician Specialist (VTS) certification in Anesthesia & Analgesia.
Current veterinary technician license, registration, or certification (LVT, RVT, or CVT, as applicable), in good standing.
At least 5 years of veterinary clinical experience, including extensive hands-on anesthesia and patient monitoring responsibilities.
Advanced expertise in anesthesia and sedation protocols, anesthetic pharmacology, physiologic monitoring, pain management, and recovery.
Demonstrated experience training, mentoring, and assessing veterinary technicians.
Strong understanding of clinical documentation, patient safety standards, and quality assurance practices.
Ability to conduct objective clinical audits, identify deficiencies, and coordinate corrective actions.
Excellent communication, organizational, analytical, and problem-solving skills.
Ability to collaborate effectively with veterinary specialists, medical leadership, and operational teams.
Proficiency with veterinary electronic medical records and standard business applications.
Ability to travel to SVI practice locations approximately one week per month.
Ability to reside within a reasonable commuting distance of Round Rock, Texas, or willingness to relocate within an easily commutable distance.
Comfort working independently, managing competing priorities, and collaborating closely with clinical and operational leadership.

Nice To Haves

Experience in specialty, emergency, referral, or advanced diagnostic imaging practice.
Experience with MRI/CT anesthesia, high-risk patients, and neurologic cases.
Previous responsibility for clinical quality assurance, case auditing, patient safety initiatives, or protocol development.
Experience developing clinical onboarding programs, competency assessments, and technician training resources.
Clinical leadership, education, or multi-site training experience.

Responsibilities

Monitor adherence to anesthesia, sedation, patient monitoring, and recovery protocols across SVI locations.
Evaluate anesthesia practices, medication administration, physiologic monitoring, and recovery procedures to identify patient safety risks.
Support development, implementation, and standardization of evidence-based anesthesia and sedation protocols.
Identify high-risk anesthesia cases, clinical deficiencies, and opportunities to improve patient safety.
Review anesthesia complications, adverse events, and near misses, and coordinate appropriate follow-up with medical leadership.
Serve as a clinical resource for anesthesia-related questions, protocol interpretation, and patient safety concerns.
Conduct routine and targeted clinical audits of non-specialist veterinarians and veterinary technicians.
Review anesthesia records, monitoring documentation, medication administration, patient assessments, and recovery practices for completeness and protocol compliance.
Audit MRI, CT, ultrasound, and neuroimaging cases for appropriate preparation, procedural safety, and clinical documentation.
Document recurring deficiencies, track corrective actions through resolution, analyze quality trends, and prepare audit reports and recommendations.
Escalate significant clinical concerns to the appropriate medical leader.
Lead clinical onboarding and anesthesia-related training for veterinary technicians and designated clinical personnel.
Provide hands-on and remote instruction in anesthesia and sedation protocols, patient monitoring, emergency response, and recovery practices.
Develop standardized training checklists, competency assessments, and educational resources.
Evaluate technician skills, identify performance gaps, and coordinate targeted retraining and competency reassessments.
Support continuing education and consistent application of clinical and patient safety standards.
Collaborate with practice-site veterinarians and Hospital Managers to reinforce clinical expectations and accountability.
Review patient histories, medical records, and diagnostic information to identify anesthesia and sedation risks, contraindications, and special considerations.
Coordinate pre-anesthetic case readiness, ensuring required assessments, laboratory results, medication histories, and documentation are complete.
Collaborate with veterinarians and clinical teams on protocol selection, monitoring requirements, and recovery planning.
Identify complex or high-risk cases requiring additional medical review, specialist consultation, or modified anesthesia considerations.
Support clinical teams in preparing for MRI, CT, and other diagnostic procedures requiring anesthesia or sedation.
Facilitate communication among referring veterinarians, SVI clinicians, specialists, and technicians about anesthesia concerns and patient safety.
Review anesthesia-related complications and recovery concerns to identify opportunities to improve protocols, training, and outcomes.
Develop and monitor patient safety indicators, anesthesia compliance, audit findings, and technician competency trends.
Recommend improvements to clinical workflows, documentation, training programs, and patient safety processes.
Maintain records of clinical audits, training activities, competency assessments, and corrective actions.
Participate in clinical quality reviews, adverse event evaluations, and continuous improvement initiatives.
Provide regular updates, findings, and recommendations to executive and medical leadership.
Travel to SVI practice locations approximately one week per month, with additional travel as needed for training, onboarding, auditing, or patient safety priorities.