Case Manager/Office Manager CAT or CAS highly preferred

AspenRidge Recovery LLC•Thornton, CO

11d•$20 - $30•Onsite

About The Position

The Case Manager/Office Manager works with clinicians, client services staff, interns, and other team members to deliver high-quality care using a client-centered, strength-based case management model. As a first point of contact for clients and employees, this role helps foster a welcoming and professional culture and provides information and assistance. The position works primarily out of the Thornton clinic and is cross-trained in both case management and office management duties. Case management responsibilities include assessing and reassessing client needs, providing financial counseling, coordinating care and services, documenting services, planning aftercare, connecting clients with community resources, supporting life-skills needs, and communicating with clients’ families and other supports. The role provides 25 billable case management hours per week and may assist with transportation, medications, psychiatric appointments, and drug testing. Office management and intake duties include supporting compliance, records, data collection, surveys, and daily census updates; maintaining office supplies and a clean, safe, welcoming environment; coordinating communication across departments; and helping new clients complete intake and orientation processes.

Requirements

Skills in several areas of treatment, including individual and cross-cultural issues, trauma-informed care, client-centered treatment, evidence-based interventions, treatment planning, and discharge planning.
At least two years free from chemical use problems.
High school diploma or equivalent.
Valid driver's license.
Excellent interpersonal skills.
Strong, clear communication skills.
Strong initiative and resourcefulness in finding ways to get things done.
Ability to work as a solid team player.
Punctuality with meetings and project timelines.
Proficiency with online EHR/software and Microsoft Suite products.

Nice To Haves

CAT or CAS certification is highly preferred.
QBHA or Peer Recovery Coaching certification.
One or more years of case management experience in a chemical dependency or mental health setting.
Customer service, computer, and organizational skills.
Familiarity with local community resources.

Responsibilities

Conduct thorough Case Management Needs Assessments in KIPU and consistently rescreen clients for additional needs.
Provide consultative financial counseling at intake and throughout treatment.
Coordinate and collaborate with clients, providers, ancillary services, and others to support goals and positive client outcomes.
Complete accurate, high-quality case management documentation within 24 hours of service.
Liaise with clinical and outreach teams throughout the episode of care and identify and implement appropriate aftercare plans.
Connect clients with community support and resources before, during, and after treatment.
Support clients with life-skills resources and training where appropriate.
Provide 25 hours per week of billable case management services.
Communicate consistently with family members, significant others, and fiduciaries.
Support high client and family satisfaction, as reflected in net promoter scores and/or client experience surveys.
Maintain working knowledge of and accountability to facility policies and procedures.
Provide transportation as needed to and from sober living facilities and to occasional appointments during the treatment day.
Assist clients with ordering, paying for, and picking up medications as needed, and ensure clients follow medication protocols.
Secure medications and observe client self-administration at the center during business hours.
Partner with the psychiatrist and primary therapists to ensure clients are seen by the psychiatrist.
Supervise urine analysis (UA) and ensure adherence to drug-testing policies and procedures.
Cross-train on Office Manager duties and complete other assigned duties.
Enter drug screen details into Millennium and order and send new screening devices as needed.
Perform chart checks and support notification of staff when corrections are needed.
Support compliance, data collection and reporting, client surveys and assessments, and daily census spreadsheet updates.
Participate in bi-weekly office management meetings.
Maintain a warm, welcoming, clean, and safe environment and ensure office supply needs are met.
Communicate effectively across clinical, admissions, billing, and case management departments.
Send welcome emails, set clients up on the KIPU Portal, send documents, and arrange time to help clients complete them as needed.
Orient new clients to the space and schedule them for biopsychosocial assessments.
Set clients up in Millennium, enter DACODs into the state database, and order swab kits and breathalyzers.