Case Manager (Mental Health )

Arundel Lodge, Inc. • Edgewater, MD

5d • $20 - $21 • Hybrid

About The Position

The Case Manager serves as a key member of Arundel Lodge’s Residential Rehabilitation Program, supporting residents in their recovery and overall well-being. This position is responsible for coordinating entitlements, linking individuals to community-based resources, assisting with discharge planning, and promoting independence through person-centered care. The Case Manager acts as an advocate for clients throughout their journey of recovery from mental illness, substance use, and co-occurring conditions.

Requirements

• Minimum one (1) year of experience in mental health, residential, or psychosocial rehabilitation settings required.
• Knowledge of behavioral health systems, benefits programs, and local community resources.
• Strong organizational, communication, and problem-solving skills.
• Ability to maintain professional boundaries while building supportive relationships with residents.
• Proficiency in Microsoft Office Suite and electronic health record systems.
• Ability to work independently and as part of an interdisciplinary team.
• Maintain professional and effective communication with internal staff, external providers, and family members.
• Culturally competent and able to engage with individuals from diverse backgrounds.
• Valid driver’s license with acceptable driving record.
• Satisfactory background check and drug screening.
• Maintain compliance with mandatory trainings and certifications (e.g., CPR/First Aid).
• Commitment to the mission and values of Arundel Lodge, Inc.

Nice To Haves

• Bachelor’s degree in Human Services, Psychology, Social Work, Rehabilitation, or a related field preferred.
• Equivalent experience may be substituted at the discretion of the Residential Director.
• Experience with discharge planning, community linkage, and entitlement programs strongly preferred.

Responsibilities

• Conduct intake assessments and gather documentation to determine program eligibility and service needs.
• Complete and maintain accurate benefit entitlement applications and renewals (SSI, SSDI, Medicaid, SNAP, etc.).
• Verify Representative Payee status, track residential fees, and resolve discrepancies in collaboration with the business office.
• Assist clients with health insurance enrollment and re-certification (including Medicaid Managed Care and Medicare plans).
• Participate in interdisciplinary team meetings and contribute to the development and implementation of Individual Recovery Plans (IRPs).
• Provide case management services that link residents to community resources such as outpatient therapy, employment services, educational programs, and primary care providers.
• Serve as an advocate for clients to ensure access to appropriate services and fair treatment across systems of care.
• Provide transportation to appointments as necessary to support benefit management, housing, or healthcare access.
• Maintain timely and accurate documentation in compliance with agency, licensing, and funding requirements.
• Collaborate with treatment teams to monitor progress, address barriers, and revise service plans as needed.
• Support residents in money management and budgeting to encourage independence and accountability.
• Lead discharge planning efforts in collaboration with the treatment team to ensure safe and supportive transitions.
• Coordinate placement for residents discharging to crisis stabilization programs, shelters, or higher levels of care when clinically indicated.
• Assist clients in completing housing applications for transitional or permanent housing options.
• Communicate discharge information to DSS, SSA, and other benefit agencies as appropriate.
• Provide follow-up contact within 30 days post-discharge to ensure connection to ongoing supports and stability.
• Participate in crisis intervention efforts, including linking residents to emergency mental health or hospital services when needed.
• Document all discharge-related activities, referrals, and outcomes in accordance with program policies.
• Participate in case reviews, staff meetings, and required trainings.
• Maintain compliance with all agency policies, including confidentiality, ethics, and professional conduct.
• Support continuous quality improvement initiatives and assist with audits or inspections.
• Perform other duties and special projects as assigned by the Residential Program Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level