Case Manager ILS

Open Sky Community Services • Whitinsville, MA

16d

About The Position

The Case Manager ILS provides support and assistance to individuals served by the program. The role helps individuals develop and practice social skills and social cues, coordinate day supports, identify leisure and recreational opportunities, and manage finances. The Case Manager also provides individualized support to promote independence, self-direction, choice, and successful community living, in accordance with each person's service plan, needs, preferences, and goals.

Requirements

• High school diploma required.
• Valid driver’s license required.
• A bachelor’s degree in behavioral sciences or a related field is preferred; alternative education and experience may be substituted for degree requirements.
• Experience working with adults with intellectual and developmental disabilities is preferred.
• Ability to meet the basic performance expectations described in the posting, including punctuality, dependability, effective communication, cooperation, professional conduct, and compliance with agency policies and regulations.

Nice To Haves

• Bachelor’s degree in behavioral sciences or a related field.
• Experience working with adults with intellectual and developmental disabilities.

Responsibilities

• Assist with developing, implementing, monitoring, and reviewing individualized service plans/life plans and related goals.
• Provide individualized support in accordance with each individual’s service plan/life plan, authorized services, needs, preferences, and goals.
• Help individuals develop and maintain skills that promote independence, self-direction, choice, and successful community living.
• Help individuals access, manage, coordinate, and maintain community resources and supports, including medical, behavioral health, employment, education, housing, benefits, and transportation services as applicable.
• Facilitate opportunities for meaningful relationships, natural supports, community connections, activities, and valued community roles.
• Assist with daily routines and responsibilities, including scheduling, appointments, household responsibilities, and organization.
• Support safe and stable living environments and help individuals develop skills to manage their homes and personal responsibilities.
• Assist with transportation and community access, including travel to appointments, services, employment, activities, and other community settings as appropriate.
• Support individuals during appointments as needed and assist with communication, follow-up, and coordination of recommendations.
• Monitor and communicate concerns about individuals’ health, safety, and well-being, and follow established protocols when concerns arise.
• Implement or support health, medical, and medication-related protocols as applicable to the individual’s service plan, training, and agency requirements.
• Help coordinate and oversee services and supports, including PCA services when applicable.
• Participate in team and service-planning meetings, supervision, appointments, and other meetings related to individuals served.
• Maintain timely, accurate, and complete documentation, service records, billing information, mileage, and other required records.
• Communicate relevant information and changes in individual needs, circumstances, or service delivery to the Program Coordinator and authorized support-team members.
• Maintain appropriate communication and coordination with individuals, families, DDS, MassAbility, providers, and other support-network members.
• Respond appropriately to emergencies and crisis situations and participate in the regularly scheduled on-call/beeper rotation as assigned.
• Acquire and maintain required certifications, training, and competencies.
• Protect the rights, dignity, privacy, safety, and self-determination of individuals served, and report suspected abuse, neglect, exploitation, misconduct, or other concerns in accordance with agency policy and applicable regulations.
• Perform other related tasks as assigned.
• Be punctual and dependable; communicate relevant concerns, changes, and needs to the supervisor; remain alert and focused; request assistance when needed; work cooperatively with individuals served, families, coworkers, and providers; complete assigned responsibilities and documentation; maintain professional boundaries and conduct; attend required training, supervision, and meetings; and follow agency policies, procedures, and applicable regulations.

Benefits

• Excellent individual and group supervision, professional development, and training opportunities.
• Paid time off starting at 29 days in the first year, including 12 paid holidays; increases to 32 days in the second year, with a current maximum of 43 days.
• Tuition reimbursement and reimbursement for a variety of Human Services certifications.
• Medical, dental, and vision insurance with prescription plan.
• 403(b) retirement plan with employer match.
• Life insurance, 100% employer-paid.
• Eligible employer for the Public Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED