Case Manager ILS

Open Sky Community Services • Worcester, MA

16d

About The Position

The Case Manager ILS provides individualized support to adults served by the program, helping them develop and practice social skills and cues, coordinate day supports and leisure and recreational opportunities, and manage finances. The role supports individuals in building independence, self-direction, choice, and successful community living in accordance with their service plans, needs, preferences, and goals. The Case Manager coordinates with individuals, families, providers, and other members of each person’s support network; assists with community access, appointments, daily routines, and home responsibilities; monitors health and safety; and maintains required records. The position also participates in a regularly scheduled on-call/beeper rotation as assigned.

Open Sky Community Services describes itself as a trauma-informed organization committed to inclusion, diversity, racial equity, justice, transparency, continuous learning, and employee well-being. It reports employing more than 1,300 professionals and serving communities across Central Massachusetts and beyond.

Requirements

• High school diploma required.
• Valid driver’s license required.
• B.A. in Behavioral Sciences or a related field preferred; alternative education and experience may be substituted for degree requirements.
• Be punctual and dependable.
• Communicate relevant concerns, changes, and needs to the supervisor.
• Remain alert and focused while providing services.
• Request assistance and guidance when needed.
• Work cooperatively with individuals served, families, coworkers, and other providers.
• Complete assigned responsibilities and required documentation.
• Maintain professional boundaries and conduct.
• Attend required training, supervision, and meetings.
• Follow agency policies, procedures, and applicable regulations.
• Acquire and maintain required certifications, training, and competencies.

Nice To Haves

• Experience working with adults with intellectual and developmental disabilities.
• Bachelor’s degree in Behavioral Sciences or a related field.

Responsibilities

• Assist in developing, implementing, monitoring, and reviewing individualized service plans/life plans and related goals.
• Provide individualized support in accordance with each person’s service plan, authorized services, needs, preferences, and goals.
• Help individuals develop and maintain skills that promote independence, self-direction, choice, and successful community living.
• Help individuals access, manage, coordinate, and maintain community resources and supports, including medical, behavioral health, employment, education, housing, benefits, and transportation services as applicable.
• Facilitate meaningful relationships, natural supports, community connections, activities, and valued community roles.
• Assist with daily routines and responsibilities, including scheduling, appointments, household responsibilities, and organization.
• Support safe and stable living environments and the skills needed to manage homes and personal responsibilities.
• Assist with transportation and community access, including travel to appointments, services, employment, activities, and other community settings as appropriate.
• Support individuals during appointments as needed and assist with communication, follow-up, and coordination of recommendations.
• Monitor and communicate health, safety, and well-being concerns and follow established protocols.
• Implement or support health, medical, and medication-related protocols as applicable to the individual’s plan, training, and agency requirements.
• Assist with coordinating and overseeing services and supports, including PCA services when applicable.
• Participate in team and service-planning meetings, supervision, appointments, and other meetings related to individuals served.
• Maintain timely, accurate, and complete documentation, service records, billing information, mileage, and other required records.
• Communicate relevant information and changes in individual needs, circumstances, or service delivery to the Program Coordinator and authorized support-team members.
• Coordinate and communicate with individuals, families, DDS, MassAbility, providers, and other support-network members.
• Respond appropriately to emergencies and crisis situations and participate in the assigned regularly scheduled on-call/beeper rotation.
• Acquire and maintain required certifications, training, and competencies.
• Protect the rights, dignity, privacy, safety, and self-determination of individuals served, and report suspected abuse, neglect, exploitation, misconduct, or other concerns in accordance with policy and regulations.
• Perform other related tasks as assigned.

Benefits

• Individual and group supervision, professional development, and training opportunities.
• Paid time off starting at 29 days in the first year, including 12 paid holidays; increases to 32 days in the second year, with a current maximum of 43 days.
• Tuition reimbursement and reimbursement for a variety of Human Services certifications.
• Medical, dental, and vision insurance with prescription plan.
• 403(b) retirement plan with employer match.
• Employer-paid life insurance.
• Eligible employer for the Public Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED