Case Manager II (5512)

LIFELONG MEDICAL CARE•Oakland, CA

6d•$27 - $31•Hybrid

About The Position

The Case Manager II (CM II) is a vital part of the primary care interdisciplinary team, dedicated to serving patients with complex care needs. This role involves patient outreach, engagement, and psychosocial assessments. The CM II contributes to developing patient-centered care plans, leads the implementation of Enhanced Care Management (ECM), and coordinates service referrals and delivery. Services are provided in various settings including homes, clinics, community locations, hospitals, supportive housing sites, encampments, and shelters, tailored to the specific needs of diverse patient populations with multiple complex health and social service requirements. This position is represented by SEIU-UHW, with salaries and benefits governed by a collective bargaining agreement (CBA). Employees must maintain good standing with SEIU-UHW as per the CBA.

Requirements

High School diploma or GED
At least two (2) years of progressively responsible work or volunteer experience in a community-based health care or social work setting OR at least one (1) year of experience as a Case Manager I or equivalent position
Proficient skills using Microsoft Office applications (Word, Excel, Outlook)
Ability to work in and/or manage databases
Access to reliable transportation with current license and insurance
Commitment to working directly with low-income persons from diverse backgrounds in a culturally responsive manner
Commitment to harm reduction, recovery, housing first, age-friendly and patient centered care
Strong organizational, administrative and problem-solving skills
Ability to be flexible and adaptive to change while maintaining a positive attitude
Excellent interpersonal, verbal, and written skills
Ability to prioritize tasks, work under pressure, and complete assignments in a timely manner
Ability to seek direction/approval on essential matters, yet work independently, using professional judgment and diplomacy
Works well in a team-oriented environment
Conducts oneself in external settings in a way that reflects positively on employer
Ability to be creative, mature, proactive, and committed to continual learning and improvement in professional settings

Nice To Haves

Bachelor’s Degree in Social Work, or another Health or Human Services field
Work or lived experience in area(s) relevant to the population to be served: e.g. perinatal, homelessness, recovery, criminal justice, elder care, palliative and end-of-life care, or behavioral health

Responsibilities

Conduct patient outreach via telephone and in person at LifeLong, community, and residential sites for eligible or prioritized patients.
Engage with patients to build relationships and assess strengths and needs using standard tools and record reviews.
Involve patients and caregivers in care plan development, ensuring alignment with patient values and goals.
Provide and facilitate referrals for internal and external resources, assisting with applications and forms.
Manage a patient caseload according to LifeLong standards and program requirements.
Utilize data registries and reports for caseload management, program compliance, grant deliverables, and quality care promotion.
Provide health education and training, including harm reduction and disease risk mitigation strategies.
Assist patients in accessing and retaining public benefits, insurance, and affordable housing.
Communicate respectfully with patients, care team members, external partners, and social supports.
Maintain knowledge of patients’ medical/behavioral health treatment plans and facilitate service utilization.
Participate in team meetings for care coordination and barrier reduction.
Advocate for patients and support their self-advocacy skills.
Provide case management for patients with complex medical or behavioral health conditions.
Offer general housing case management services, including document readiness and Coordinated Entry System assessments.
Assist with patient crisis intervention and de-escalation.
Document billable services for revenue generation.
Stay current on community resources and social service supports.
Document patient contacts and services in required data systems (EHR, HMIS) per LifeLong policy.
Promote diversity, equity, inclusion, and belonging.
Represent LifeLong positively in the community and advocate for underserved populations.