Bayview SAFE Navigation Case Manager II (Bilingual)

Bayview Hunters Point Foundation for Community Imp•San Francisco, CA

29d•$32 - $34

About The Position

As a Case Manager II at Bayview SAFE Navigation, provide comprehensive support services to individuals and families experiencing homelessness. Assess participants’ needs, develop individualized service plans, and connect them with resources that help them regain stability and move toward permanent housing. The primary objective is to empower clients to overcome barriers and achieve self-sufficiency. The role includes coordinating services and advocating for clients within the shelter and community, offering supportive counseling and crisis intervention, monitoring progress, and maintaining confidential case records. It also involves facilitating life-skills workshops, collaborating with shelter staff and outside providers, assisting with program evaluation, and keeping current with case-management best practices. The position requires effective communication and professional fluency in English and Spanish. Work may take place in an open office with moderate noise and distractions, and may involve travel between the building and other sites. Occasional evenings, weekends, irregular, or extended hours may be required or requested.

Requirements

A bachelor’s degree in a related field or at least four years of direct case-management experience.
Excellent interpersonal and communication skills, including professional fluency in both English and Spanish.
Basic organizational and time-management skills to manage caseloads, documentation, and deadlines.
Empathy and compassion when supporting people experiencing homelessness.
Problem-solving skills to identify client needs, navigate resources, and address barriers.
Cultural sensitivity and ability to work with people from diverse backgrounds.
Computer literacy and proficiency with Microsoft Office, Avatar, and internet browsers.
Effective verbal and written communication skills and ability to maintain professional relationships.
Independent judgment in evaluating options and making sound decisions.
Ability to meet deadlines and time constraints.
Ability to work effectively in an open office environment with moderate noise and distractions.
Ability to sit frequently, walk and stand occasionally, and travel from the building to other sites.
Specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus.
Regular and reliable attendance.
Ability to meet required state, federal, local, and BVHP standards.
A valid California driver’s license if duties require it.
Selected candidates are subject to background-check clearance. Live Scan fingerprinting, TB clearance, and other medical vaccinations may be required.

Nice To Haves

Experience working with vulnerable populations, volunteering at homeless shelters or community organizations, or completing social-services internships or practicums.
Basic knowledge of homelessness issues, social services, and community resources in San Francisco.
Familiarity with trauma-informed care, cultural competency, and client-centered approaches.
Knowledge of laws, regulations, and policies related to homelessness and social services.
Commitment to professional development.
Familiarity with Harm Reduction, Motivational Interviewing, and the Housing First approach.
Experience with electronic data collection, input, and information maintenance.
Ability to collaborate effectively with other agencies.
Understanding of issues faced by disenfranchised populations.
Availability to work occasional evenings and weekends.
Clinical supervision toward licensure is available for selected candidates on a BBS licensure track.
Commitment to the Bayview Hunters Point Foundation mission and sensitivity to people experiencing substance-abuse and/or mental-health issues, including PTSD, psychosis, borderline behaviors, and bipolar disorder.
Certification such as Certified Case Manager (CCM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid.
Bachelor’s degree in social services, psychology, or a related field.
At least two COVID-19 vaccinations are preferred.

Responsibilities

Conduct comprehensive assessments to identify clients’ needs, strengths, and goals.
Develop individualized case plans with clients addressing immediate and long-term needs, including housing, employment, healthcare, and social support.
Connect clients with housing programs, mental health services, substance-abuse treatment, job training, legal assistance, and other resources.
Advocate for clients within the shelter and community, including coordinating with social-service agencies, government entities, and community organizations.
Provide immediate support and intervention during crises, including mental health crises, substance-abuse relapses, domestic-violence incidents, and medical emergencies.
Monitor client progress, document interactions, maintain accurate and confidential case records, and update case plans as needs change.
Offer supportive counseling and help clients develop coping skills, problem-solving abilities, and positive relationships.
Facilitate life-skills workshops and group sessions, including topics such as budgeting, job readiness, communication, and conflict resolution.
Collaborate with other case managers, shelter staff, and external service providers to coordinate holistic care.
Assist in evaluating program effectiveness and provide feedback and recommendations for improvement.
Stay current on case-management, homelessness, and related best practices through training and professional development.
Design, plan, and implement program services, emphasizing participant accountability.
Help ensure participant health and safety and manage facility safety, hygiene, appearance, and overall aesthetic.
Respond to emergencies with clear thinking and swift action.