Arlington Case Manager II (Bilingual)

Bayview Hunters Point Foundation•San Francisco, CA

About The Position

The Case Manager II provides comprehensive support services to individuals and families experiencing homelessness in permanent supportive housing. The role assesses participants’ needs, strengths, and goals; develops individualized service plans; and connects clients with resources that support stability, self-sufficiency, and progress toward permanent housing. The position also involves advocacy, crisis response, supportive counseling, life-skills programming, service coordination, case documentation, and program evaluation. The Case Manager helps design and implement program services, supports participant accountability, and contributes to the health, safety, hygiene, and overall condition of the facility. The employee must respond to emergencies with clear thinking and swift action, maintain reliable attendance, and meet applicable state, federal, local, and foundation standards. Clinical supervision toward licensure may be available to selected candidates on a BBS licensure track.

Requirements

A bachelor’s degree in a related field or at least four years of direct case management experience.
Commitment to social justice and supporting people experiencing housing instability.
Basic knowledge of housing stability issues, social services, and community resources in San Francisco.
Familiarity with trauma-informed care, cultural competency, client-centered approaches, and the philosophy of Harm Reduction, Motivational Interviewing, and Housing First.
Knowledge of relevant laws, regulations, and policies related to housing stability and social services is advantageous.
Excellent interpersonal, verbal, and written communication skills, including the ability to establish rapport, actively listen, and collaborate with agencies and stakeholders.
Organizational and time-management skills to manage caseloads, maintain documentation, and meet deadlines.
Empathy, compassion, cultural sensitivity, and the ability to work with people from diverse backgrounds and disenfranchised populations.
Problem-solving skills to identify client needs, navigate resources, and address barriers.
Ability to collect, enter, and maintain electronic data and information.
Computer literacy and proficiency with Microsoft Office, Avatar, and internet browsers.
Commitment to the mission of Bayview Hunters Point Foundation and sensitivity to people experiencing substance abuse and/or mental health issues, including PTSD, psychosis, borderline behaviors, and bipolar disorder.
Ability to plan and implement program services and support participant accountability.
Regular and reliable attendance and ability to meet deadlines under time constraints.
Ability to respond effectively to emergencies and meet applicable state, federal, local, and foundation standards.
Ability to work effectively in an open office environment with moderate noise and distractions.
Ability to sit frequently, walk and stand occasionally, and travel from the building to other sites.
Vision abilities including close vision, distance vision, depth perception, and adjustment of focus.
Availability to work occasional evenings and weekends; irregular or extended hours may occasionally be requested.
Mandated court reporting.
Valid California driver’s license if duties require it.
Live Scan fingerprinting, TB clearance, and any other required medical vaccinations may be required.
Selected candidates are subject to a comprehensive background check clearance.

Nice To Haves

Certified Case Manager (CCM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid certification.
Commitment to professional development that strengthens candidacy.
Familiarity with relevant housing and social-services laws, regulations, and policies.

Responsibilities

Conduct comprehensive assessments of participants’ needs, strengths, and goals.
Develop individualized case plans with clients that address immediate and long-term needs, including employment, healthcare, and social support.
Connect clients with housing programs, mental health services, substance abuse treatment, job training, legal assistance, and other resources.
Advocate for clients with social service agencies, government entities, community organizations, and other stakeholders.
Provide support and intervention during crises, including mental health crises, substance abuse relapses, domestic violence incidents, and medical emergencies.
Monitor client progress, document interactions, maintain accurate and confidential case records, and update case plans as needs change.
Offer supportive counseling and help clients develop coping skills, problem-solving abilities, and positive relationships.
Facilitate workshops and group sessions on life skills, including budgeting, job readiness, communication, and conflict resolution.
Coordinate with other case managers and external service providers to provide holistic care.
Assist in evaluating program effectiveness and provide feedback and recommendations for improvement.
Stay current on case management best practices through training and professional development.
Design, plan, and implement program services, emphasizing accountability as participants work toward their goals.
Help ensure participant health and safety and manage the physical plant, including its safety, hygiene, appearance, and overall aesthetic.
Respond to emergencies with clear thinking and swift action.
Perform other duties as assigned.