Case Manager II- Coronado

Community Forward SF•San Francisco, CA

21d•Onsite

About The Position

Community Forward SF is hiring a Case Manager for our permanent supportive housing site, The Coronado. Case Managers assist our tenants with all needs relating to keeping housing, provide services to support client mental and physical health as well as personal safety, and assist in navigating a complex system by providing information, education, and referral services. The Coronado is an SRO specializing in housing those with trauma. Residents staying at the Coronado are given intensive support services including assessment, mental health support, crisis intervention, substance use disorder referrals, conflict resolution, mediation, benefits counseling, advocacy, employment services, and in home support services via outside providers, such as medical counseling and access to food pantry programs.

Requirements

Bachelor’s (B.A.) degree or equivalent in education and work experience.
Previous case management experience and/or training.
Comfort with technology including basic knowledge of Microsoft Office Suite, Google Suite, and city housing databases and electronic health record systems, including but not limited to Avatar, ONE Clarity System, ARIES Database.
Possess ability to write clear and clinically-relevant client progress notes, treatment plans, assessments, and associated clinical reports.
Possesses basic knowledge of DSM-V diagnoses and classifications.
Possess basic knowledge of clinical orientations, modalities and interventions.
Possess effective communication skills and the ability to work both independently and cooperatively.
Ability to de-escalate conflict
Knowledge of homelessness, healthcare, substance abuse, HIV, harm reduction, co-occurring disorders, dementia/cognitive impairment, cultural diversity issues and relevant resources.
Able to work effectively with diverse individuals who self-identify by cultural, language, neighborhood, sexual identity, gender and other definitions.
Ability to write and speak English effectively.
CPR and first aid certification required within 90 days of hire.
5150 Trained & Certified within the first year of hire or promotion.

Nice To Haves

Bicultural, bilingual Spanish speaking.
Knowledge of San Francisco community resources, including the ONE coordinated entry system.
Experience working with at-risk client populations.
Potential to work/be on-call on evenings and/or weekends.

Responsibilities

Establish and maintain a caseload of clients, provide services including, but not limited to, individual counseling, crisis intervention, assessment, case management, substance abuse support, advocacy and facilitation of a minimum of 2 weekly support groups.
Develop treatment plans with timelines for individual goals and objectives.
Meet with clients on a weekly basis to ensure successful engagement with and completion of treatment plan
Ensure access to resources that help stabilize clients’ income through benefits advocacy, housing, medical status, and other needs, including social service systems and other agencies.
Conduct outreach to encourage program usage and make referrals to Community Forward SF Mental Health Outpatient Program or other appropriate programs based on client need
Maintain client charts and associated documentation in a timely manner by successfully and effectively utilizing City electronic health record systems that may include Avatar, ONE Clarity, ARIES as well as successful use of G-Suites applications.
Submit client progress notes and updates to clinical supervisor on a weekly basis
Meet with clinical supervisor on a weekly basis and present client cases during monthly Group Supervision meetings
Assist clients in attending appointments with outside service providers.
Coordinate care with client service providers to ensure quality service and continuity of care
Assist clients in developing external support systems.
Assist with medication monitoring.
Adhere to established policies and procedures.
Ensure that clients are treated with dignity and respect, and that their physical needs are adequately met while residing at the facility.
Support our mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
Mandatory training and meeting attendance.
Other duties as assigned.