Case Manager II-III Youth Diversion [1415]

Texas Panhandle Mental Health•Amarillo, TX

About The Position

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!” Essential duties and responsibilities: Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language Serves as a Skills Trainer Specialist providing direct care support and coordination, working with youth and families experiencing or who are at-risk of experiencing a crisis episode will provide services in an individual and group setting Will be responsible for organizing culturally competent care activities and collaborating among all participants involved with the youth's care The primary role is to provide evidenced-based practices for families and youth who are at-risk or are experiencing a crisis episode that interferes with functioning in home, school, community, or daycare environments This position will be knowledgeable about community resources, services, and support for families Additional duties can include providing skills training using evidenced-based curriculums, assessment & treatment planning, working within the team to ensure appropriate services are scheduled and delivered, engaging family by providing outreach and education, care coordination activities, and taking a family & person-centered approach to help identify strategies and objectives Will provide services via phone & face-to-face in both home and community-based settings in Amarillo and regional areas of the Texas Panhandle This position will spend at least half of his/her working time directly working with the youth, family, and/or family supports Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised

Requirements

Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing
For Case Manager II, minimum one (1) year of experience in behavioral health case management
For Case Manager III, minimum two (2) years of experience in behavioral health case management
Graduate work in a related field may be substituted for up to one (1) year of experience
Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents: www.texaspanhandlecenters.org/careers [http://www.texaspanhandlecenters.org/careers]
Must have a valid Texas driver’s license and be insurable under agency vehicle policy
Must be 18 years of age or older

Nice To Haves

One (1) year experience working with youth and families

Responsibilities

Maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
Serves as a Skills Trainer Specialist providing direct care support and coordination, working with youth and families experiencing or who are at-risk of experiencing a crisis episode
Provide services in an individual and group setting
Organizing culturally competent care activities and collaborating among all participants involved with the youth's care
Provide evidenced-based practices for families and youth who are at-risk or are experiencing a crisis episode that interferes with functioning in home, school, community, or daycare environments
Be knowledgeable about community resources, services, and support for families
Provide skills training using evidenced-based curriculums, assessment & treatment planning, working within the team to ensure appropriate services are scheduled and delivered, engaging family by providing outreach and education, care coordination activities, and taking a family & person-centered approach to help identify strategies and objectives
Provide services via phone & face-to-face in both home and community-based settings in Amarillo and regional areas of the Texas Panhandle
Spend at least half of his/her working time directly working with the youth, family, and/or family supports
Adhere to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised

Benefits

Click here for TPC’s FY2026 Summary of Benefits [https://www.texaspanhandlecenters.org/wp-content/uploads/2025/08/TPC-Benefits-Guide-2025-2026.pdf]
501(c)(3) designation – you can apply the for Public Service Student Loan Forgiveness
Robust benefit offerings – Medical, Urgent Care visits for a low $10 co-pay, Dental, and Vision
Employer paid life insurance (1.5 times employee’s salary)
Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer Match 1% higher than employee’s contribution up to 6% in the 403 (b) or 457 Retirement Savings Plan
Paid time off – PTO accrual, Holidays
One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone