Case Manager, Prevention & Diversion

Inn From The Cold • Calgary, AB

1d • Hybrid

About The Position

Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis. We offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home. We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma-informed organization, we create a safe and supportive environment, promoting healing and resilience. We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

Requirements

• Experience working with vulnerable populations, including families experiencing homelessness.
• Solid ability to respond to clients' complex needs in a community setting.
• Comprehensive knowledge and understanding of issues related to families and homelessness.
• Solid knowledge and experience dealing with housing-related issues; prevention and diversion principles and practices are assets.
• Knowledge of housing and income-focused community resources and supports.
• Understanding of the Housing First, Harm Reduction and Trauma Informed Care practice models.
• Strong interpersonal and communication skills within a team environment.
• Ability to effectively communicate both verbally and in writing.
• Computer literacy and effective working skills in MS Word, Excel, and email are required.
• A post-secondary diploma or degree in a social service field is preferred; a combination of experience and other education will be considered.

Nice To Haves

• Current First Aid/CPR Level C; Suicide Intervention Certification (e.g. ASIST) is an asset.

Responsibilities

• Work with families referred to the program to assess their current housing situation, determine their financial needs and advocate with landlords to maintain housing or find alternate housing.
• Meet regularly with families to monitor their situation and progress and provide case management support to maintain family housing.
• Make/support community referrals and offer system navigation assistance to help families maintain their housing.
• Liaise with the Inn's financial team regarding financial assistance requests for families.
• Connect with landlords and other community agencies to advocate for the family's needs and facilitate financial support payment processes.
• Consult with resources and advocate as needed for families with concerns about their rental situation that conflict with their rights and legislation.
• Maintain appropriate documentation and case notes of support provided to families using established systems – internal database, HMIS, SharePoint etc.
• Participate in weekly team meetings and case consults with other Prevention and Diversion Services Teams and Management.

Benefits

• Competitive salary, where all employees are paid a living wage at minimum
• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
• Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
• Supportive and flexible work environment, with ongoing training and development opportunities
• Potlucks, celebrations, employee engagement initiatives and plenty of fun
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree