Case Manager I

Colorado Coalition for the Homeless•Denver, CO

9d•$21 - $25•Onsite

About The Position

The Case Manager I works collaboratively with case managers, supervisors, integrated health team members, and community-based partners to promote long-term solutions for families, children, and individuals experiencing or formerly experiencing homelessness. The role develops and implements care plans, coordinates services and resources, monitors client progress, provides advocacy and support, facilitates referrals, and maintains case documentation and data. Services are grounded in motivational interviewing, stages of change, strengths-based case management, housing support services, recovery-focused interventions, cultural responsiveness, and trauma-informed care. The position focuses on outreach, referrals and linkages to mainstream services and housing, and crisis intervention. The position manages a caseload that may include clients with high service utilization, disabilities, substance use, and significant primary or behavioral health care needs. It works under direct supervision and established department parameters, while collaborating with the team and community partners. The role may transport and accompany residents to appointments and other engagements, and requires access to a reliable vehicle outside the CCH fleet. Work is primarily in a climate-controlled office at 1490 Zenobia St., Denver, with occasional work in clients’ homes, shelters, or other outreach settings, and may involve outdoor work, driving, or public transit. The schedule is Monday through Friday, eight-hour day shifts, with flexibility to work outside the regular schedule when needed.

Requirements

High school diploma or GED.
Basic Life Support Certification within 30 days of employment.
Maintain a Colorado driver’s license in good standing within 30 days of hire, except for SSHC.
Excellent interpersonal and communication skills and ability to build trusting relationships with residents.
Strong understanding of housing support services principles, trauma-informed care, and recovery-focused interventions.
Ability to manage a diverse caseload, prioritize tasks, work independently, and contribute as a team member.
Proficiency in Microsoft Office Suite.
Access to a reliable vehicle outside of the CCH fleet.

Nice To Haves

Bachelor’s degree in Psychology, Social Work, Human Services, or Criminal Justice.
1–2 years of experience working with diverse populations experiencing homelessness, substance use disorders, or mental health challenges, particularly individuals diagnosed with serious and persistent mental illness (SPMI).
Knowledge of local housing resources, benefits programs, and social service agencies.

Responsibilities

Manage a caseload of clients with high service utilization and disabilities, including substance use and significant primary and behavioral health care needs.
Maintain positive working relationships with community partners and health providers.
Collaborate with the team and support collective problem-solving efforts under direct supervision and established department parameters.
Provide wrap-around care management to support consistent communication and engagement, including during crises or periods of disengagement.
Act as a liaison between internal program management, client referral sources, and community partners.
Respond promptly to resident crises with de-escalation, support, and appropriate referrals.
Develop crisis and safety plans with individuals based on their needs.
Mediate conflicts to help resolve issues and maintain positive relationships.
Track client data, engagement, and outcomes, with a focus on individual client outcomes.
Transport clients as needed using a CCH vehicle or approved personal vehicle; accompany residents to appointments, meetings, and other engagements to provide support and advocacy.
Conduct outreach to assess individuals’ basic needs, safety, and mental health resource needs.
Build rapport and maintain ongoing professional relationships to connect individuals with longer-term care.
Assist clients with applying for and securing benefits such as Social Security, Medicaid, and food assistance.
Facilitate referrals to external agencies and coordinate care with other service providers.
Identify and share relevant information about safety concerns, emergencies, or threats to individuals and others.
Keep current on community resources and provide appropriate resources to community members.
Participate in community collaboration meetings to address client barriers and advance the Coalition’s work supporting clients.
Attend position-related trainings and bring ongoing training and educational opportunities to the team.
Record clinical and non-clinical services, communications, and tasks accurately and promptly in the EHR and other required systems; maintain complete, up-to-date charts and follow future system upgrades as directed.
Perform other duties as assigned.