Case Manager I

BestCare Treatment Services•Madras, OR

22h

About The Position

This position includes a combination of care coordination, data management, and direct clinical duties. The Case Manager is responsible for coordinating services and benefits for all individuals admitted to the crisis stabilization program and must develop strong relationships with clients and community providers. The Case Manager is responsible for data management, including tracking compliance with contract metrics and program outcomes, and will provide direct clinical services, including periodic substance use assessments, to promote crisis stabilization.

Requirements

Bachelor’s degree in behavioral science (Psychology, Social Work, Behavioral Sciences, or related field) required (Level II) or Associates degree in behavioral science plus four (4) years of demonstrated work in social services or counseling field required (Level I)
Experience working with individuals with severe and persistent mental illness (SPMI)
For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire
QMHA-I certificate or must be eligible to register within one (1) week of hiring for QMHA-R to obtain certification within six (6) months required
Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

Nice To Haves

Bilingual in English/Spanish a plus

Responsibilities

Works closely with other staff as a member of a treatment team in a key role on the Mental Health Team.
Assists clients with accessing resources, benefits, and entitlement programs.
Provides support to mental health clients in achieving their treatment plan (ISSP/Individual Services & Support Plan) goals and objectives.
Develops and maintains strong collaborative relationships with a wide range of community partners, including (but not limited to): Self-Sufficiency and Seniors/People with Disabilities, the County Adult Community Justice, Public Health, Mosaic Medical and other primary care clinics including dental.
Assists clients who have been identified to be in the ACT-Assertive Community Treatment program with completing their Personal Recovery Plan, under the direction of the mental health clinician.
May provide Payee services on behalf of BestCare to clients who are approved for Social Security disability, upon completion of appropriate training.
Provides transportation for clients when appropriate and under the direction of the mental health clinician and/or MH clinical supervisor.
Conducts or participates in client home visits and welfare checks, working in conjunction with the mental health clinician and/or MH clinical supervisor.
Stays connected to clients who have been hospitalized and quickly engages them in follow-up MH services in the community following discharge.
Participates in, co-facilitates, or leads psycho-educational, skill development, anger management, art, other types of groups, when appropriate, under the direction of the MH clinician.
Maintains clinical documentation in a timely manner in client files in the EHR system and in compliance with BestCare timelines and regulatory standards. Documentation should be completed daily whenever possible, but always within 72 hours of provision of the client service.
Helps facilitate and coordinates services at the BestClub Adult Mental Health Consumer Center.
May be assigned to perform MH case management with mental health clients who are not participants in BestClub.
Participates in training (agency, state, regional, etc.) that will assist the employee in their position.
Models appropriate counselor behavior to the newer staff, and helps train and orient new staff to the program.
Provides assistance to clients, demonstrating compassion and being effective in engaging clients in mental health treatment services wherever possible.
Other related duties as assigned