Case Manager I

Adopt-a-Family of the Palm Beaches•Lake Worth, FL

2d•Hybrid

About The Position

The Case Manager plays a vital role in supporting at-risk families through comprehensive case management, advocacy, and coordination of services. This role ensures program compliance, fosters community partnerships, and contributes to client empowerment and long-term stability.

Requirements

Bachelor’s degree in Social Work or related field
Valid Florida driver’s license with insurability
Minimum of three (3) years’ experience in the social work or human services field specifically working with homeless or at-risk families
Strong understanding of the needs and challenges faced by homeless and low-income families
Proficient in Microsoft Office Suite, including Word, Excel, SharePoint, and Outlook
Experience with HMIS or the ability to quickly learn client database systems and software applications
Demonstrated ability to learn and adapt to new technologies and platforms efficiently
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to foster a welcome and supportive environment
Highly adaptable with the ability to manage shifting priorities and meet deadlines
Demonstrates initiative, embraces new challenges, and supports departmental growth and innovation
Exhibits a strong commitment to aligning with and upholding the agency’s culture and values
Ability to bend and lift over your head
Ability to lift a minimum of 25 pounds
Ability to climb stairs
Ability to drive and/or commute between locations

Nice To Haves

Familiarity with local support groups and service agencies is desired
Knowledge of community-based organizations offering social services and specialized resources for the target population is desired
Bilingual (English/Spanish English/Creole) preferred

Responsibilities

Conduct eligibility screenings via phone, in-person visits, and documentation review.
Develop individualized Family Action Plans with clients to promote independent living and self-sufficiency; monitor progress monthly.
Provide ongoing case management and support through semi-monthly face-to-face meetings, including at least one monthly home visit (or more as determined at case staffing).
Assist families with monthly budgeting and financial planning.
Arrange and/or provide transportation for clients using agency vehicle as needed.
Refer clients to appropriate services including GED/ESOL classes, SSI/SOAR, tutoring, counseling, legal aid, credit counseling, parenting, life skills classes or other community resources.
Conduct timely follow-ups and home visits in alignment with program goals and objectives.
Reassess families using the SPDAT, or other designated tool, according to Continuum of Care Guidelines.
Advocate on behalf of clients with landlords, employers, creditors, and external agencies.
Attend court, medical, school, and therapy appointments with clients.
Immediately report threats of harm to self or others to the Housing Compliance Manager and follow state reporting protocols. Notify relevant staff including Director of Housing, Quantum Wellness Therapist, Director of Admissions, HR Manager and CEO.
Coordinate with community providers to deliver services and resources to families.
Coordinate with the Community Volunteer Coordinator to schedule at least one annual group presentation by a community provider for residents.
Secure HUD-required documentation to verify family income from employment, benefits and other sources.
Maintain accurate and up-to-date client files, case notes, and documentation including contact dates, content, follow-ups, referrals and relevant forms.
Complete self-audits of files.
Complete corrections to agency QA process within deadline provided.
Enter client data into CMIS and HMIS/Client Track systems in a timely and accurate manner.
Complete required reports, and other paperwork in a timely manner and adhere to deadlines.
Provide data for program reporting quarterly or as requested.
Contribute to the development and updates of the Client Handbook and Policies and Procedures.
Perform additional tasks and responsibilities as assigned.
Complete Move-In walk through with client.
Support clients in reporting maintenance issues.
Provide rent calculations according to HUD guidelines.
Collaborate with Housing Specialists and Supervisor on lease changes and renewals to ensure smooth transitions.
Participate actively in all agency staff meetings, team meetings and collaborative projects to support organizational goals and build professional skills.
Understand and follow clearly defined roles, responsibilities, and performance expectations to contribute effectively to departmental success.
Take initiative in learning new tasks and responsibilities that support team operations and build confidence in independent work.
Seek out opportunities for coaching, mentorship, and constructive feedback to support personal growth and career development.
Participate in professional development opportunities such as webinars, certifications, or cross-training within the organization.