Case Manager I

OSF HealthCare•Peoria, IL

41d

About The Position

The Case Manager I works with patients and families, physicians, and multidisciplinary team members to support patient progression through the continuum of care. With minimal direction, the Case Manager independently develops a plan of care for each assigned patient from admission through discharge. The role manages patient flow and throughput to promote continuity of care, safe transitions, patient satisfaction and safety, and length-of-stay management. The Case Manager evaluates patients’ individual needs through comprehensive assessment and coordinates care and discharge planning. The role coordinates the efforts of interdisciplinary team members, responds to patient and family needs, identifies and resolves barriers to effective care progression, and ensures communication is appropriate, accurate, timely, and consistent with the patient’s plan of care.

Requirements

Registered Nurse with one year of experience in a healthcare setting; a Bachelor of Science in Nursing must be obtained within three years of hire; OR a bachelor’s degree in social work or social services with licensure and one year of experience in a healthcare setting, discharge planning, care coordination, or an OSF Case Management Internship.
Registered Nurse (RN) license; OR an Illinois or Michigan Social Worker License (LSW), Licensed Bachelor Social Worker (LBSW), or Licensed Professional Counselor (LPC).
Solid computer skills, including proficiency with Microsoft software.
Strong analytical and problem-solving skills and attention to detail.
Excellent interpersonal, verbal, and written communication skills, with the ability to interact with diverse populations.
Strong critical and analytical thinking skills.
Ability to multitask and prioritize in a fast-paced environment.
Ability to demonstrate a high level of emotional intelligence.
Working knowledge of discharge planning, utilization management, case management, performance improvement, and managed care reimbursement.
Basic understanding of pre-acute and post-acute levels of care and community resources.
Ability to work independently and exercise sound judgment in interactions with physicians, payors, patients, and their families.

Nice To Haves

BSN or MSW with licensure and one year of experience in healthcare-setting discharge planning, care coordination, or an OSF Case Management Internship.
Clinical Social Worker License (LCSW), Licensed Master Social Worker (LMSW), or Clinical Professional Counselor License (LCPC) in Illinois or Michigan.

Responsibilities

Collaborate with patients and families, physicians, and multidisciplinary team members to support progression through the continuum of care.
Independently develop a plan of care for each assigned patient from admission through discharge, with minimal direction.
Identify, initiate, and manage patient flow and throughput to support continuity of care, safe transitions, patient satisfaction and safety, and length-of-stay management.
Conduct comprehensive assessments of individual patient needs and coordinate care and discharge planning.
Coordinate interdisciplinary team members’ efforts in response to patient and family needs.
Identify and resolve barriers that hinder effective patient progression of care.
Ensure communication is appropriate, accurate, timely, and consistent with the patient’s plan of care.