Case Manager I

BRIDGES TO CHANGE INC•Portland, OR

6d•Onsite

About The Position

The Case Manager I is a full-time, non-exempt hourly, community-facing role supporting participants across diverse identities, genders, and cultural backgrounds. The position supports community integration, recovery skill development, and access to essential resources while implementing individual service plan goals under the direction of Case Manager II and the broader care team. The Case Manager I models recovery principles, upholds organizational ethics, and provides consistent participant support. At least 50% of scheduled time is dedicated to direct client services. The role is based in an office but frequently travels by car to residential homes, courtrooms, recovery centers, and other indoor and outdoor locations. Work may involve exposure to weather, alcohol, drugs, drug paraphernalia, bodily fluids, emotional distress, crises, and unpredictable behavior. Appropriate precautions, PPE, and training are provided. The position requires sustained emotional regulation, professional boundaries, sound judgment, and effective crisis response. Employees generally work a 40-hour schedule outside standard Monday–Friday operating hours, often including swing shifts and weekend coverage. Additional evening, weekend, or holiday hours may be required.

Requirements

Obtain Peer Wellness Specialist (PWS) certification within 90 days of hire.
Self-identify as a peer under OAR requirements and have lived experience in mental health, addiction, gambling, or related challenges relevant to the population served.
Maintain a minimum of one year of continuous sobriety if identifying with addiction-related lived experience.
Obtain State ORCHARDS BCU background check clearance.
Have a valid driver’s license, personal vehicle with active registration and liability insurance, and an acceptable driving record under Bridges to Change’s auto liability policy requirements.
Demonstrate competency supporting participants from diverse genders and communities, including understanding how social determinants, systemic inequities, and cultural factors influence engagement, safety needs, and recovery goals.
Be computer literate, with functional ability using Microsoft programs and electronic health record systems.
Establish and maintain clear professional boundaries while holding participants and staff accountable with compassion and consistency.
Demonstrate strong communication, trauma-informed engagement, and conflict resolution skills, including the ability to navigate emotionally charged or complex situations.
Have experience with crisis prevention, de-escalation, and intervention strategies in behavioral health or related settings.
Remain calm and regulated and exercise sound judgment in high-stress or crisis situations.
Manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail and participant safety.
Maintain high professional standards when interacting with participants, staff, and community partners.
Work effectively in diverse, collaborative team environments and promote inclusion and cultural responsiveness.
Collaborate with community partners to identify service or system gaps and build partnerships that improve participant outcomes.
Be able to stand, walk, bend, lift, push, pull, and move files, supplies, and equipment in excess of 50 pounds.

Nice To Haves

Prior professional peer support experience is strongly preferred.
GED or high school diploma is preferred.

Responsibilities

Deliver peer support and case management services, dedicating at least 50% of scheduled time to direct client services, and accurately document and bill eligible services where applicable.
Support participants from diverse cultural backgrounds and help them access services and resources aligned with their priorities and preferences.
Implement individual service plan goals as directed by Case Manager II and the broader care team.
Promote community integration by helping participants build support networks and explore multiple recovery models.
Help participants develop recovery skills, coping strategies, and independent living abilities using strengths-based and harm-reduction approaches.
Provide encouragement, mentorship, and accountability grounded in lived experience and recovery principles, using trauma-informed motivational interviewing techniques.
Provide transportation assistance for community appointments and activities.
Assess participant needs and connect participants with appropriate resources to support recovery and stability.
Facilitate classes and skill-building groups that promote personal growth.
Coordinate with community partners to support comprehensive care and align services with participant goals.
Complete service documentation, progress notes, and records of client interactions within 24 hours, and no later than 72 hours, in accordance with organizational standards.
Maintain professional boundaries, confidentiality, and trauma-informed communication in keeping with organizational and credentialing ethics.
Respond to crises using trauma-informed de-escalation, administer Narcan in overdose situations, and activate emergency and supervisory support according to BTC procedures.
Administer and document intake and random urinalysis screenings according to program standards.
Participate in regular supervision, team meetings, and assigned training.
Follow organizational policies and procedures, confidentiality regulations, and applicable federal and state behavioral health standards.

Benefits

11 paid holidays.
Five additional paid days: three self-care days, one birthday day, and one personal holiday, loaded every January 1.
Generous PTO policy and sabbatical.
Employer-paid medical insurance, life insurance, short-term disability, and Employee Assistance Program.
Voluntary dental, vision, flexible spending account, long-term disability, critical illness, accident coverage, hospital indemnity, and pet insurance.
5% retirement match with no waiting period.
Annual bonus program.
Annual professional development allotment.
Mileage reimbursement at the federal rate for work-related travel.
Inclusive workplace culture.
Bilingual wage differential.