Case Manager I

Colorado Coalition for the Homeless•Denver, CO

2d•$21 - $25

About The Position

The Case Manager I works collaboratively with case managers, supervisors, integrated health team members, and community partners to promote long-term solutions for families, children, and individuals experiencing or formerly experiencing homelessness. The role develops and implements care plans; coordinates services and resources; monitors client progress; provides advocacy and support; facilitates referrals; and maintains case documentation and data. Services are grounded in motivational interviewing, stages of change, strengths-based case management, housing support, recovery-focused interventions, cultural responsiveness, and trauma-informed care. This position focuses on outreach, referrals and connections to mainstream services and housing, and crisis intervention. The Case Manager I works under direct supervision and established department parameters, managing a caseload of clients with high service utilization and disabilities, including substance use and significant primary and behavioral health care needs. The position is based at 2100 Broadway in Denver, Colorado, in a climate-controlled office, with travel to residential spaces and other locations to meet with clients. The schedule is Monday through Friday, eight-hour day shifts. Travel may be in a company or personal vehicle or by public transit; employees must have access to a reliable vehicle outside the CCH fleet. A Colorado driver’s license must be obtained and maintained in good standing within 30 days of hire, except for SSHC.

Requirements

High school diploma or GED.
Basic Life Support certification required within 30 days of employment.
Obtain and maintain a Colorado driver’s license in good standing within 30 days of hire, except for SSHC.
Excellent interpersonal and communication skills and the ability to build trusting relationships with residents.
Strong understanding of housing support services principles, trauma-informed care, and recovery-focused interventions.
Ability to manage a diverse caseload, prioritize tasks, and work independently while also working as a team member.
Proficiency in Microsoft Office Suite.

Nice To Haves

Bachelor’s degree in Psychology, Social Work, Human Services, or Criminal Justice.
1–2 years of experience working with diverse populations experiencing homelessness, substance use disorders, or mental health challenges, particularly individuals diagnosed with serious and persistent mental illness (SPMI).
Knowledge of local housing resources, benefits programs, and social service agencies.

Responsibilities

Manage a caseload of clients with high service utilization and disabilities, including substance use and significant primary and behavioral health care needs.
Maintain positive, collaborative relationships with community partners and health providers.
Work collaboratively within a team and contribute to collective problem-solving.
Support clients through a wrap-around care management model, maintaining communication and engagement and providing support during crises or disengagement.
Act as a liaison among internal program management, client referral sources, and community partners.
Respond promptly to resident crises with de-escalation, support, and appropriate referrals.
Develop crisis and safety plans with individuals tailored to their needs.
Mediate conflicts to resolve issues and maintain positive relationships.
Track client data, engagement, and outcomes, with a focus on individual client outcomes.
Transport clients as needed using a CCH vehicle or approved personal vehicle, and accompany residents to appointments, meetings, and other engagements to provide support and advocacy.
Conduct outreach to assess individuals’ basic needs, safety, and mental health resource needs.
Build rapport and maintain ongoing professional relationships to connect individuals with longer-term care.
Assist clients in applying for and securing benefits such as Social Security, Medicaid, and food assistance.
Facilitate referrals to external agencies and coordinate care with other service providers.
Identify and share information relevant to safety concerns, emergencies, or threats to individuals and others.
Stay current on community resources and provide appropriate resources to community members.
Participate in community collaboration meetings to address client barriers and support the Coalition’s work.
Attend position-related trainings and bring ongoing training and educational opportunities to the team.
Record clinical and non-clinical services, communications, and tasks accurately and promptly in the EHR and other required systems; maintain complete, up-to-date charts and follow directions regarding system upgrades.
Perform other job duties as assigned.

Benefits

Health insurance with HMO or PPO options.
Dental plans.
Vision insurance.
Flexible spending accounts.
Supplemental life insurance.
Company-paid basic life and AD&D insurance coverage.
Employee Assistance Program.
403(b) retirement savings matching.
Paid time off, including holidays, sick leave, and vacation.
Same- and opposite-sex domestic partner coverage for eligible employees and dependents.