Case Manager (Housing Navigation)

ServiceSource, Inc. • Oakton, VA

1d • Hybrid

About The Position

As a Case Manager (Housing Navigation), you'll help Fairfax County families secure and maintain safe, affordable housing while building the skills and resources needed for long-term self-sufficiency. Working closely with participants, landlords, housing authorities, and community partners, you'll guide families through housing searches, affordability planning, lease-up support, and service coordination to help them achieve stability and independence.

Case Managers play a critical role in the multi-year contracted program designed to help Fairfax County Redevelopment and Housing Authority (FCRHA) households stay stably housed while building the income, skills, supports, and confidence needed to move toward long-term self-sufficiency. As an integral part of the support team, the Case Manager works to move individuals toward self-sufficiency by linking individuals and families to essential community resources, coordinating referrals and applications, housing stability supports, and assistance in navigating barriers to employment. Using a wrap-around approach, the Case Manager develops care plans, continuously assesses changes in status and support needs, and updates care plans as necessary to ensure ongoing support.

Requirements

• Bachelor's degree (B.A.) in human services or other related field and at least one year of relevant housing navigation experience; or Associate’s degree in relevant field and at least three years of relevant experience preferred.
• Experience providing housing navigation, eviction prevention, or housing stability services for HUD‑assisted or voucher‑based households, including coordination with landlords and housing authorities preferred.
• Familiarity with Fairfax County housing market required.
• Experience working with FCRHA programs strongly preferred.
• Knowledge of case management practices, documentation requirements, and service coordination.
• Demonstrated ability to conduct structured interviews, complete assessments, identify immediate needs, and document findings accurately.
• Annual criminal background checks, child abuse clearances, and other required screenings in compliance with ServiceSource, state, and funding agency regulations.
• Availability and willingness to travel weekly within the local area to perform the job.
• Availability and willingness to work flexible hours, including evenings and/or weekends, when needed.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).
• Proficiency in Microsoft Office products.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Committed to social inclusion model and strengths-based approach.
• Knowledge of continuum of care and transition planning.
• Ability to establish and maintain positive working relationships with participant systems.
• Knowledge of public benefits (SNAP, TANF, Medicaid, Medicaid Waivers, and Medicare, etc.).

Nice To Haves

• Associate’s degree in relevant field and at least three years of relevant experience preferred.
• Experience providing housing navigation, eviction prevention, or housing stability services for HUD‑assisted or voucher‑based households, including coordination with landlords and housing authorities preferred.
• Experience working with FCRHA programs strongly preferred.

Responsibilities

• Assist participants with housing searches, relocation planning, and move-in coordination
• Identify affordable housing opportunities and conduct landlord outreach
• Provide ongoing case management, assessments, and goal planning
• Connect families with community resources, benefits, employment supports, childcare, transportation, and education services
• Coordinate with FCRHA, community partners, and internal team members to ensure participants receive comprehensive, wraparound support
• Provide housing navigation and relocation support, including housing searches, affordability planning, move-in coordination, property identification, landlord outreach, and lease-up support.
• Deliver participant-centered case management through assessments, monthly engagement, goal planning, and ongoing review of progress toward self-sufficiency.
• Develop and update individualized, person-centered plans that address employment, housing stability, family support needs, and long-term independence.
• Coordinate closely with FCRHA, housing navigators, Case Managers, EDSs, and community partners to align services with ITSP goals, MTW objectives, and wraparound support needs.
• Connect participants to internal and external resources, referrals, training, benefits, childcare, transportation, employment, education, housing supports, and maintain accurate service documentation.
• Build and maintain long-term relationships with community partners, participants, their families, and other stakeholders (e.g., medical teams, paid and natural supports, legal guardians) to ensure access to up-to-date resources and support.
• Regularly communicate and collaborate with FCRHA support staff.
• Stay informed on current and emerging community resources, including programs and services related to healthcare, housing, education, employment, and other relevant supports.
• Build and maintain partnerships with local organizations to ensure access to the most up-to-date information, enabling effective referrals and support for individuals and families.
• Record participants’ progress including charting referrals, visits, and other notable interactions
• Facilitate and participate in team meetings.
• Identify and/or provide support resources related, but not limited to independent living, aging in place, medical support, mental health support, emergency response plans/support, in-home companion care, housing, social and leisure activities, transportation, and financial planning and needs.
• Actively seek opportunities to enhance knowledge of systems supporting FCRHA recipients, including the barriers they face. Foster collaboration through participation in community meetings, professional networks, and relevant trainings, enabling effective referrals and comprehensive care for individuals and families.
• Regularly meet with the Director of Employment Services and key team members, including case managers, youth transition specialists, and employment development specialists from ServiceSource and affiliated organizations, to ensure alignment and progress toward grant objectives.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree