Case Manager Crisis Intervention Specialist

ShelterCare•Eugene, OR

About The Position

ShelterCare is hiring a full-time, non-exempt Case Manager Crisis Intervention Specialist for its Birch Program. The program serves adults involved in Lane County’s Aid and Assist Program who have been determined by the courts to be unable to aid and assist in their court process due to current mental health symptoms or cognitive impairment. In partnership with Lane County Behavioral Health Forensic Program, Birch provides community shelter and intensive wraparound services, helping participants access mental health services and meet court obligations. Participants may have histories of homelessness, inadequate services, co-occurring conditions, institutionalization, and extensive trauma, and present with severe mental illness. The role reports to the Lead Crisis Intervention Case Manager. The starting wage is $22.58–$23.40 per hour, depending on qualifications. ShelterCare is a social services agency serving people who are homeless or at risk of homelessness in the Eugene/Springfield area. Its team emphasizes collaboration, person-centered approaches, flexibility, integrity, care, and diversity, equity, and inclusion. ShelterCare describes its culture as positive and offers opportunities for professional development.

Requirements

A degree in social work or a related field, or equivalent years of experience.
Experience working with people who have experienced homelessness and/or have mental health needs.
Knowledge of mental health, substance use, and homelessness needs and services, and experience providing interventions to these populations.
Ability to drive agency vehicles.
Ability to successfully pass a DHS background check.
Crisis de-escalation skills.
Effective communication, negotiation, and collaboration skills.
Scheduling and time-management skills.
Leadership, risk-management, critical-thinking, and problem-solving skills.
Ability to use technology for email, spreadsheets, and documents.
Ability to handle confidential material and organize and prioritize work.

Nice To Haves

Experience working with people with co-occurring disorders in crisis.
Experience providing services to the Aid and Assist population.
Knowledge of court systems and the criminal justice system.

Responsibilities

Provide crisis intervention and de-escalation services to Birch Program participants.
Help participants engage with mental health services and navigate their court obligations.
Provide intensive wraparound services in coordination with program partners.