Case Manager/Coordinator

Washington State University • Pullman, WA

5d • $4,508 - $5,508 • Onsite

About The Position

As the Case Manager, you are independently responsible for identifying, coordinating, and implementing supportive measures and prevention activities for students, employees, and others participating in university grievance processes involving discrimination and harassment, including sexual assault, intimate partner violence, and stalking. You collaborate closely with the Director, Assistant Director – Investigations, and Investigators to develop creative solutions that prevent future harm and promote participant safety. You counsel participants on their available resources and options at the university, contribute to policy and process development, and serve as a liaison between Compliance and Civil Rights and university staff, departments, law enforcement, and community partners. You monitor cases, provide proactive outreach, and coordinate ongoing support as participant needs evolve throughout each case.

Requirements

• A Bachelor's degree in a field relevant to area of specialization and three (3) years of experience directly related to the specialty area. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
• Demonstrated excellent verbal/written communication and interpersonal skills.
• Demonstrated ability to work effectively and positively in a team environment.
• Demonstrated ability to prioritize tasks effectively.
• Experience carefully analyzing information, reviewing policies and procedures, handling confidential issues, and giving presentations.
• Attention to details, organized, and multi-tasking to meet deadlines.
• Experience working with faculty, students, staff, and parents and families of students.
• Demonstrated ability to exercise professional judgement and leadership, including the ability to work independently.
• Ability to work a flexible schedule, which may include working extended time frames, including late hours and weekends.

Nice To Haves

• Experience working with Sharepoint, Maxient, and Microsoft Office software.
• Experience working with Title IX, VAWA, ADA, Title 11, FERPA, and other regulations associated with the position.
• Advanced degree in Higher Education, Counseling Psychology, Social Work, Student Affairs, Law, Human Resources, Management, or related field.
• Experience working in higher education.
• Working knowledge of WSU administrative environment.
• Fluency in a second language.

Responsibilities

• Identifying, coordinating, and implementing supportive measures and prevention activities for students, employees, and others participating in university grievance processes involving discrimination and harassment, including sexual assault, intimate partner violence, and stalking.
• Collaborating closely with the Director, Assistant Director – Investigations, and Investigators to develop creative solutions that prevent future harm and promote participant safety.
• Counseling participants on their available resources and options at the university.
• Contributing to policy and process development.
• Serving as a liaison between Compliance and Civil Rights and university staff, departments, law enforcement, and community partners.
• Monitoring cases, providing proactive outreach, and coordinating ongoing support as participant needs evolve throughout each case.

Benefits

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement
• Deferred compensation
• Optional supplemental retirement accounts
• Training and development
• Employee tuition waiver

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level