Case Coordinator

JB Brown Criminal Trial Practice•Birmingham, AL

2d•Onsite

About The Position

JB Brown Criminal Trial Practice is a high-performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known as The People’s Defender, we combine strategic trial skill with a client-centered approach rooted in trust, urgency, and clear communication. We are seeking a Case Coordinator—a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm.

Requirements

Exceptional verbal communication and emotional intelligence
Strong closer mentality; can ask for the sale and secure commitment
Comfortable discussing fees and guiding people into payment decisions
Thrives in a fast-paced environment with fluctuating call volume
Compassionate tone paired with confident direction
Highly organized with strong follow-up discipline
Able to stay calm and structured when dealing with people under stress

Nice To Haves

Experience in persuasion-heavy, emotionally charged, or urgency-based sales environments
Rehab admissions / treatment center intake
Car sales, finance managers, desk managers, or closers
High-ticket phone sales or call-center sales roles
Insurance sales
Bail bonds intake
Collections or payment negotiation roles
Any role requiring confident conversations about pricing, urgency, and objection handling

Responsibilities

Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value.
Maintain timely follow-up using CRM systems to maximize conversion rates.
Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.
Track metrics and maintain accurate records of conversations, follow-ups, and outcomes.
Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.