Case Coordinator
About The Position
Our office team is looking for someone to join us to train as a Case Coordinator and help support our community in Key West. Case Coordinators are key personnel in the daily operations of a home care office. From answering phones to being in the field interacting with clients and referral sources, a Case Coordinator's scope of responsibility is varied, fast-paced, and rewarding. A mix of social services, operations, scheduling, and customer service are all parts of a Case Coordinator's exciting role. At Griswold, we are driven by our commitment to helping clients “live assured”—enabling them to maintain independence while enjoying the peace of mind they deserve. You’ll play a vital role in this mission by ensuring that both clients and caregivers are well-supported and connected. We are an equal opportunity employer, committed to fostering diversity, equity, and inclusion in our team and work environment.
Requirements
- Nurturing ability (caring, empathetic, compassionate)
- Articulate, with strong verbal and written skills and a pleasant phone manner
- High level of emotional intelligence
- Creative problem-solving skills
- Organized and detail-oriented; good documentation skills
Nice To Haves
- Spanish speaking is a plus!
Responsibilities
- Meeting with prospective clients
- Assisting with registering caregivers
- Getting to know caregivers registered with the office
- Matching clients to caregivers that meet their needs
- Completing customer service visits with clients
- Working as a team in an office environment.
Benefits
- Simple IRA benefits
- Monthly & Quarterly Bonus Plans
- Ongoing training
- EAP & Teladoc
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
