Case Coordinator

Libra Solutions•Denver, CO

17h•Onsite

About The Position

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most. Our companies are leaders in their industries! MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases—improving efficiency for attorneys, care providers, and their clients. Oasis Financial is the largest and most recognized plaintiff funding brand in the nation, having helped 400,000+ plaintiffs access more than $2 billion in funding while their personal injury cases progress. And through Probate Advance, we enable heirs to access their inheritance without waiting through the lengthy probate process. Together, under the Libra Solutions banner, we support a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers – creating a powerful platform to deliver faster, more seamless outcomes for our customers. Libra Solutions is looking for a skilled Case Coordination Representative with legal and or medical experience. A Case Coordination Representative is proficient at evaluating a prospective case and making funding related decisions based upon its merits. This role is also responsible for articulating the Libra process, mission statement and fostering relationships across the legal and medical communities.

Requirements

Exemplary customer service and time management
Organized and ability to prioritize well
Thrives in team environment
Knowledge of medical terminology and life cycle of a case
Ability to assess overall case metrics, build/maintain relationships with law firms and make timely decisions independently and with help from supervisor.

Nice To Haves

Bilingual in Spanish is preferred

Responsibilities

Manage active caseload of (100-150) cases
Grow relationship with law firms and medical providers
Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible.
Effectively oversee medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyzing medical records and arranging transportation.
Assess and make funding decisions up to $25K
Maintain workflow through prioritization of daily and weekly tasks
Perform weekly metrics by reviewing dashboards, verifying data, and noting basic trends to support accurate case tracking.
Collaborate with internal stakeholders to ensure service levels and revenue goals are met.
Occasionally assist with training new team members.
Provide the best customer service daily.