CLTS Case Manager (Full Time)

Outagamie County • Appleton, WI

3d • Onsite

About The Position

The Case Manager - CLTS serves as a point of contact for program participants, customers, and clients, carrying out duties that support the division’s objectives and goals. The position is in Outagamie County’s Department of Health and Human Services, at the County Administration Building in Appleton, Wisconsin, and reports to the respective program supervisor.

The Case Manager receives and screens referrals for children with disabilities, conducts assessments to determine program eligibility, and provides ongoing case management and service coordination to enrolled children and their families. The role uses a person-centered and culturally sensitive approach to understand needs, goals, and preferences; connect families with services and community resources; and provide support, education, and technical assistance. The position also maintains case records and prepares reports and documentation, including materials for court proceedings, in accordance with applicable state and Medical Assistance guidelines.

The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The Case Manager schedules home visits, which may occur outside those hours, and works extra hours as needed; comp time may be possible. After six months of employment, remote work may be possible one day per pay period, once the employee is trained and approved by the supervisor. Certification as a Children’s Long Term Care Functional Screener is required and is obtained through training and examination.

Requirements

• Bachelor of Arts or Bachelor of Science degree, or a license to practice as a Registered Nurse.
• Two years of experience in a health or human services field working with one or more of the populations served.
• Must possess and maintain a valid driver's license.
• Certification as a Children’s Long Term Care Functional Screener is required; certification is obtained through training and examination.
• Knowledge of and ability to follow organizational goals, policies, and procedures.
• Ability to operate office equipment, including a personal computer, photocopier, calculator, and telephone.
• Ability to travel efficiently between locations.
• Ability to adhere to professional ethics and standards.
• Organizational skills, including paperwork management, time management, and prioritization of crisis demands.
• Ability to perform basic arithmetic and use principles of descriptive statistics.
• Ability to comprehend and interpret client records, medical and accident reports, psychological and other assessment reports, school records, professional literature, policy and procedure manuals, and diagnostic manuals.
• Ability to prepare client records, referrals, court reports, intake and assessment records, case notes, individual treatment plans, letters, and other correspondence.
• Ability to use and interpret medical, legal, and counseling terminology relevant to the specialty.
• Ability to work well in a team environment.
• Ability to communicate effectively verbally and in writing with clients, family members, community agencies and service providers, medical and mental health professionals, attorneys, Human Services personnel, school personnel, and others.
• Knowledge of the service delivery system.
• Knowledge of aging, disabilities, and/or mental illness, as relevant to the assignment, including their effects on individuals and families and available resources.

Nice To Haves

• Certification as a Social Worker is preferred.

Responsibilities

• Obtain information from clients, family members, and other agencies to assess needs or degree of disability.
• Provide clients and family members with information suited to their needs, goals, and preferences using a person-centered and culturally sensitive approach.
• Maintain knowledge of vocational, housing, and other community resources, and make referrals to other agencies as requested or appropriate.
• Maintain working relationships with human services, medical, and social services agencies.
• Provide educational presentations to agencies, organizations, and the general public; participate in community events and outreach.
• Identify service-delivery needs and participate in program development initiatives.
• Attend unit and division meetings, client/customer/participant collaboration meetings, and other required meetings.
• Maintain clinical files and accurate records, and prepare reports required for case coordination and compliance with state and Medical Assistance guidelines.
• Receive and screen referrals for children with disabilities; perform assessments and interpret results to determine program eligibility.
• Provide ongoing case management and service coordination to enrolled children and families.
• Assess needs and provide information and services using a person-centered approach.
• Provide support, education, and technical services to assist families, individuals, and agencies in caring for people with disabilities.
• Maintain accurate records and prepare reports and documentation for court proceedings.
• Complete documentation within three business days and maintain required productivity rates.
• Maintain regular and predictable attendance.
• Work overtime or extra hours as needed.
• Perform other duties as assigned.

Benefits

• Outagamie County offers a comprehensive benefits program.
• Benefit options and paid time off are available to team members who work 20 or more hours per week.
• Comp time may be possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level