Case Manager 3 - Onboarding Mentor

Arizona Department of Administration•Chandler, AZ

7d•Onsite

About The Position

The Department of Economic Security’s Division of Developmental Disabilities (DDD) is seeking an experienced, motivated Case Manager 3 - Onboarding Mentor for its Specialty Unit. DDD provides flexible, high-quality, member-driven services and supports to people with developmental disabilities and their families, helping members exercise their rights and responsibilities, make independent decisions, and engage in their communities. The position serves District East and Tucson and is based at 125 East Elliot Road, Chandler, Arizona. The role includes developing and monitoring Person-Centered Service Plans, coordinating services and referrals, supporting members and families, and maintaining case records. It also involves onsite visits to homes, schools, and program sites, as well as statewide travel for meetings and training. The employee may lead a team of Support Coordinators and act as the supervisor in the supervisor’s absence. Applicants may not be licensed or certified by the DDD Office of Licensing Certification and Regulation, have a principal interest in a DDD Qualified Vendor Agreement (or have a spouse or close family member with such an interest), or be employed or subcontracted by a DDD Qualified Vendor. The position requires applicable education and case-management experience, a valid driver’s license when driving on state business, and a Level One fingerprint clearance card. Background and reference checks, including child and adult protective services registry searches, are required.

Requirements

Meet one of the stated education and experience pathways: an Arizona Registered Nurse license in good standing; or a bachelor’s degree in Social Work, Psychology, Special Education, or Counseling and at least one year of relevant case-management experience; or at least two years of relevant case-management experience.
Alternatively, a bachelor’s degree in Human Services, Behavioral Science, or a related field and at least one year of relevant case-management experience; or at least three years of experience working with or for individuals with intellectual or developmental disabilities.
Relevant case-management experience is with elderly people, people with physical or developmental disabilities, and/or members determined to have Serious Mental Illness (SMI), as specified in the applicable pathway.
Knowledge of HIPAA; community resources; medical and behavioral-health issues and terminology; PCSP development methods and procedures; applicable federal and state statutes and agency policies; and case-management principles and practices.
Skill in initiating, developing, and maintaining member service plans; interviewing, counseling, and interacting with members and families; and identifying and resolving problems.
Ability to work independently and within diverse teams, lead a team of Support Coordinators when the supervisor is absent, maintain confidentiality, and drive a motor vehicle.
Maintain a current, valid, class-appropriate driver’s license and meet required driver-training and driving-record standards when operating a vehicle on state business. Employees using a personally owned vehicle on state business must maintain required liability insurance.
Have a valid Level One fingerprint clearance card issued under Arizona law.
Pass required background and reference checks, including searches of the Department of Child Safety Central Registry and Adult Protective Services Registry.
Not be licensed or certified by the DDD Office of Licensing Certification and Regulation, have a principal interest in a DDD Qualified Vendor Agreement (or have a spouse or close family member with such an interest), or be employed or subcontracted by a DDD Qualified Vendor.

Responsibilities

Drive to members’ homes, schools, and program sites to conduct onsite visits, build relationships, and discuss service needs and supports.
Develop, review, monitor, and evaluate Person-Centered Service Plans in accordance with mandated timelines.
Document individual progress and concerns and make appropriate referrals to community agencies.
Facilitate meetings and program visits to support member and family choices.
Complete referrals for assessed or covered services.
Collaborate with community agencies to assist and support members and families in crisis.
Write comprehensive progress notes and maintain case records.
Prepare reports and complete special projects as required.
Attend staffing, training, and other meetings, including meetings requiring statewide travel.
Confer with the supervisor.
Lead a team of Support Coordinators and act as supervisor in the supervisor’s absence.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.