CASE MANAGER 3 - BEHAVIORAL HEALTH

Arizona Department of Administration•Tucson, AZ

1d•$53,000 - $55,000•Onsite

About The Position

The Arizona Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is seeking an experienced Case Manager 3 for its Behavioral Health Unit in the Specialty District serving District South. DDD provides people with developmental disabilities and their families with flexible, high-quality, member-driven services and supports that promote independent decision-making and community engagement. The position is based at 400 West Congress Street, Tucson, Arizona 85701. The Case Manager develops and monitors support plans and member services, conducts field visits, assesses behavioral health needs and placement safety, and coordinates with members, families, service providers, mental health agencies, psychiatric facilities, schools, and other government and community partners. The role also completes required documentation and authorizations, participates in court-related and discharge processes, and may lead Support Coordinators or act for the supervisor when needed. Applicants may not be licensed or certified by the DDD Office of Licensing Certification and Regulation, have a principal interest in a DDD Qualified Vendor Agreement (or have a spouse or close family member with such an interest), or be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Meet the applicable AHCCCS Case Manager qualification: be an Arizona-licensed registered nurse in good standing; hold a degree in social work; hold a bachelor’s degree in psychology, special education, or counseling and have at least one year of qualifying case-management experience; or have at least two years of qualifying case-management experience. Qualifying experience serves elderly people, people with physical or developmental disabilities, and/or members determined to have a Serious Mental Illness (SMI).
For case managers serving people who are elderly and/or have physical or developmental disabilities and have been determined to have an SMI, have one year of case-management experience serving elderly people and/or people with physical or developmental disabilities, and two years of case-management experience serving members determined to have an SMI.
Hold a valid Level One fingerprint clearance card to work with children and vulnerable adults.
Pass searches of the Department of Child Safety Central Registry and Adult Protective Services Registry.
Successfully pass background and reference checks; employment is contingent on completion of the process and the agency’s ability to reasonably accommodate any restrictions.
Complete E-Verify employment eligibility verification as a newly hired State employee.
If driving or using a vehicle is an essential job function, hold and retain a current, valid, class-appropriate driver’s license, complete required driver training, pass required driving-record checks, maintain an acceptable driving record, and maintain required liability insurance when using a personally owned vehicle on state business.
Knowledge of methods, procedures, and techniques for developing Individual Support Plans.
Knowledge of federal and state statutes and agency policies and procedures relating to care and assistance for people with developmental disabilities.
Knowledge of HIPAA, case-management principles and practices, community resources, medical and behavioral health issues and terminology, and applied behavioral interventions.
Knowledge of mental health diagnoses, SMI designation, medications and potential side effects, and conflict-resolution techniques.
Oral and written communication skills; ability to initiate, develop, and maintain member service plans.
Skills in interviewing, counseling and interacting with members and families, coordinating and facilitating meetings, conducting needs assessments, and identifying and resolving problems.
Interpersonal skills for working with members, representatives of government and community organizations, and the public.
Ability to teach, coach, and train others to analyze issues and develop positive solutions; maintain confidentiality; work independently and in diverse teams; and lead a team of Support Coordinators when the supervisor is absent.

Responsibilities

Complete progress notes; facilitate and write Individual Support Plans (ISPs) and ISP reviews; prepare required reports, letters, correspondence, and support plans; and maintain organized, current case files in accordance with agency policy.
Complete forms and reports to meet Arizona Long Term Care (ALTCS), Targeted (TSC), and state-funded-only (DD Only) requirements.
Conduct field visits at family homes, group homes, other residential placements, psychiatric hospitals, schools, day programs, work programs, hospitals, and other locations to develop relationships with members and families.
Monitor the appropriateness and safety of placements and assess members’ mental health status, strengths, and needs.
Resolve problems and conflicts within member teams; work with team members and the supervisor to determine appropriate case-plan goals.
Attend discharge staffings at psychiatric facilities; petition and attend Mental Health Court Ordered Treatment hearings; and attend Child Family Team meetings for children in residential group-home placements.
Coordinate with mental health agencies and local psychiatric facilities to manage member services and help ensure prompt discharge following inpatient stays.
Gather information from multiple sources and make recommendations for redeterminations, higher behavioral health rates, enhanced day-program staffing ratios, and positive behavioral-support referrals.
Monitor service progress through written reports, meetings, and phone contact; manage ALTCS review dates; complete cost-effective studies; update demographic information; and author reports.
Work with DCS case managers on cases involving children in residential group-home settings.
Stay knowledgeable about colleagues’ members, attend meetings for peers when needed, confer with the supervisor, and act as supervisor in the supervisor’s absence when called upon.
Manage the Division’s payment and information systems for members and FOCUS, and enter service payment authorizations.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Arizona State Retirement System (ASRS) participation and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
Deferred compensation plan
Wellness plans
Tuition reimbursement
Stipend opportunities
Infant at Work Program
Rideshare and public transit subsidy
Career advancement and employee development opportunities