Case Management Worker

PCRS General•Chilliwack, BC

4d•CA$31 - CA$32•Onsite

About The Position

The Case Management Worker works as part of a large multi-disciplinary team that provides substance use treatment for youth (13-18) in a bed based, live in setting. As a member of the treatment team, the case manager understands the impact of substance use and mental health on youth and their families. This position will be the main point of contact for participants, families and community supports before, during and after treatment to ensure consistent service planning and continuum of care.

Requirements

Demonstrated case management, assessment and counselling skills
Ability to communicate effectively, empathically and respectfully both verbally and in writing
Ability to establish rapport with participants, families, and members of the interdisciplinary team, and to effectively network with other services and agencies
Ability to prioritize and organize changing caseload needs and work effectively under pressure
Ability to work independently with minimal supervision
Ability to use computers and related software applications
Knowledge of addictions and substance use issues
Knowledge of community resources and how to access them
Comprehensive knowledge of mental health status assessment, counselling principles and interview techniques
Working knowledge of harm reduction, trauma informed approaches, psychopharmacology, risk assessment, substance use resources and de-escalation techniques

Responsibilities

Provides consultation for referral screening, assessment for program fit by using psychosocial assessment, initial counselling and basic interviewing skills
On participant admission, provides the following: aids in the completion on-site intake, updates electronic clinical record as required; provides facility orientation, assigns treatment teams, schedules care team meetings and visits
Participates in case conferences/meetings with treatment team to identify and support participant individualized service plans
Collaborates with the team to facilitate management and participants progression through the program; coordinates care using a supportive case management approach within the principles of harm reduction
Supports participants to manage self-care, develop social and emotional skills, and prevent relapses through supportive coaching, demonstrations, modeling and behavior management
Supports participants families and community support to access community services appropriate to the treatment planning of other participants
Communicates frequently and engage in team meetings, program planning and evaluation
Supports planned, early and administrative discharges
Encourages socialization and support among program participants; works with participants to promote informed decision making and to improve their quality of life
Researches and liaises with community services, consults with participants with regards to treatment planning and provide referrals to appropriate community services
Utilizes available community resources such as volunteers, community groups, alternate care services and other service agencies to develop supportive aftercare programs youth and their families
Contributes to team building and program and policy development by participating in regular team meetings, peer review processes and clinical rounds
Initiates and participates in individual professional development; maintains current knowledge and skills in relation to substance use, dual diagnosis, and youth and family issues; keeps informed of community resources
Performs other related duties as assigned

Benefits

Equitable & Transparent Base Pay – we are a Certified Living Wage Employer
Generous paid vacation, personal and sick time; additional paid time off for life events
Additional paid holidays (ex. Easter Monday, Boxing Day)
Health Benefits Coverage with 100% employer-paid premiums - including extended health and prescriptions, dental, vision and paramedical care
Disability and Life Insurance Coverage
Employee & Family Assistance Program including preventative health & counselling
Membership in the Municipal Pension Plan with generous employer contributions
Flexible schedules and earned day off program
Full-day agency orientation and extensive training, with regular ongoing performance evaluations
In-house digital and classroom learning opportunities; staff funding for professional development
Opportunities to use your voice & participate in committees on policy, wellness, safety, JEDI and more