Case Management Support

Saskatchewan Workers' Compensation Board•Regina, SK

1d•Onsite

About The Position

This role provides essential support to Case Managers by handling telephone inquiries from clients, employers, and their representatives in the absence of Case Managers. The position is also responsible for completing recovery and return-to-work plans on initial referrals. The Saskatchewan Workers' Compensation Board (WCB) is committed to eliminating injuries and restoring abilities, operating as a no-fault insurance system for injured workers and employers in Saskatchewan.

Requirements

Degree or Diploma (two years related post-secondary education) in business, health care, education, social sciences or disability management.
One year experience providing direct client service and applying acts/regulations or policies.

Responsibilities

Maintain Case Manager's work queues by attending to new mail and making decisions secondary to and supportive of planning and decision making done by the Case Manager.
Diarize claims for future activities.
Respond to telephone inquiries from clients, employers, and their representatives in the absence of the Case Manager, Long Term Case Manager, or Voc Rehab Specialist.
Prepare summaries of other claims paid to the same client, including area of injury, date of injury, benefits paid, and duration of claim.
Request necessary information from treating practitioners, treatment facilities, injured workers, and employers via phone, fax, and written correspondence.
Arrange referrals to Health Care Services for expedited services, diagnostics, and assessments.
Arrange and confirm client appointments, potentially including setting up travel expenses.
Ensure all claims assigned to the team are within their jurisdiction and reassign claims within the team to ensure proper assignment to Case Managers and balanced caseloads.
Document information received over the phone and bring it to the attention of the appropriate team member when necessary.
Participate as a member of the Case Management team in relation to the management of individual cases, including providing information to clients, making suggestions on functional recovery and return-to-work plans, and providing follow-up actions based on team decisions.
Update client demographic information, time loss info, etc., on the system.
Prioritize work based on the needs of injured workers, employers, and team members.
Participate in weekly team meetings.