CASE MANAGEMENT SUPPORT SPECIALIST

Volunteers of America Northern Rockies • Missoula, MT

3d • Onsite

About The Position

The Case Manager Support Specialist is responsible for assisting with the Supportive Services of Veteran Families (SSVF) Service Coordinators and a referral source to other agencies. This role operates in a professional office environment and routinely uses standard office equipment such as laptops, photocopiers, and smartphones. The position requires mobility throughout the facility and working on a computer for periods. This is a full-time position, with work hours generally from 8:00 AM to 5:00 PM, Monday through Friday. Some travel to other offices may be expected.

Requirements

• Associate degree in business plus two (2) years of business, customer service, human service, or relevant experience or High school diploma or equivalent plus a minimum of three to four (3-4) years of business, customer service, human service, or relevant experience
• Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and electronic databases
• Effective communicator, both written and oral
• Calm under pressure and in crisis
• Ability to stay organized and meet tight deadlines with competing priorities
• Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds
• Ability to effectively work with a variety of computer software programs, including Microsoft Word, Excel, Outlook, HMIS, and desktop publishing
• Communication proficiency and effective communication skills, both oral and written, with co-workers, potential clients, and referral sources in-person and telephone, email, video, and fax.
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Nice To Haves

• Associate degree in business plus two (2) years of related work experience
• Prior case management experience in social work and/or behavioral health

Responsibilities

• Assisting potential clients through the admissions process to include enrollment into the program
• Provide referrals to other agencies and resources to ineligible persons
• Assist Service Coordinators in obtaining and reporting necessary program documentation
• Assist Service Coordinators in client contact, particular in Emergency Housing Assistance
• Participate in coordinated entry and continuum of care coordination activities with other supporting agencies at the state/municipality level.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree