Case Management Support Specialist
About The Position
Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community. POSITION OVERVIEW Are you passionate about making a meaningful impact on people's lives? We’re looking for a Case Management Support Specialist to join our dynamic team! In this role, you'll assist individuals with OES applications, create action plans for return-to-work success, and provide crucial support for job-starts and long-term training interventions. If you're a detail-oriented, compassionate professional ready to help people navigate their career paths, this is the perfect opportunity for you! Reporting to the Program Manager, our selected candidate will assess client eligibility, assist with OES applications, and ensure clients are informed about available services. They will coordinate referrals, facilitate client flow, and collaborate with employment counselors to address job-starts and financial support needs. The role involves developing return-to-work action plans, monitoring long-term interventions, and administering financial supports in line with WorkBC policy. Responsibilities include tracking and reporting on services, maintaining accurate client files, and coordinating with external agencies for client progress updates. Additionally, the specialist will contribute to team discussions and program development.
Requirements
- At least 2 years of experience in employment counseling or related fields, with a focus on employment counseling
- Working toward or holding a Career Development Practitioner certificate
- Strong assessment skills
- Solid understanding of labor market trends
- Proficiency in Microsoft Office and ICM
- Critical thinking
- Problem-solving abilities
- Capacity to work independently in a performance-driven environment
- Detail-oriented
- Deadline-driven
- Comfortable working with diverse clients in a culturally sensitive manner
- Ability to maintain confidentiality
- Ability to meet team goals
- Strong English communication skills
- Must undergo a Police Information Check (PIC)
- Must undergo a Vulnerable Sector Check by the Ministry of Justice
Nice To Haves
- Additional language skills in Arabic, Swahili, or Somali
- Proven Indigenous background
Responsibilities
- Assess client eligibility
- Assist with OES applications
- Ensure clients are informed about available services
- Coordinate referrals
- Facilitate client flow
- Collaborate with employment counselors to address job-starts and financial support needs
- Develop return-to-work action plans
- Monitor long-term interventions
- Administer financial supports in line with WorkBC policy
- Track and report on services
- Maintain accurate client files
- Coordinate with external agencies for client progress updates
- Contribute to team discussions and program development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
