Court Case Management Specialist

Pima County • Milwaukee, WI

3d • $17 • Onsite

About The Position

The Court Case Management Specialist provides a variety of customer service, administrative, and clerical support for the Pima County Consolidated Justice Court. The role includes considerable public contact in person and on the telephone, processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures. Assists the public with filing Pima County Consolidated Justice Court (PCCJC) documents and explaining procedures.

Requirements

• High School diploma or equivalent and one year of customer service and/or office experience; OR any equivalent combination of experience, training, and/or education approved by Human Resources.
• Must have knowledge of general office procedures and practices to include record keeping, filing, and typing forms, documents, and correspondence.
• Must have knowledge of office equipment and software such as Microsoft Word, Outlook, and Excel.
• Must have knowledge of business English, grammar punctuation, spelling, and a good mathematical aptitude.
• Must have the skills to operate a computer to enter and retrieve information in a complex database.
• Must have good organization, time management skills, and problem-solving skills.
• Must have the ability to research facts, analyze, and identify resolutions to issues.
• Must have the ability to work independently and under pressure.
• Must have the ability to communicate effectively, both verbally and in writing, with a diverse group of people.
• Satisfactory completion of a background investigation by law enforcement agencies.
• A valid AZ driver license is required at the time of appointment if duties require court travel reimbursement.
• Successful applicant will be subject to a 39-month Motor Vehicle Record review.
• Out-of-state applicants must supply a 39-month Motor Vehicle record from their home state.

Nice To Haves

• Fluent in both English and Spanish.

Responsibilities

• Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual.
• Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy.
• Receive and process payments per minimum accounting standards.
• Follow through on court order completion paperwork to ensure appropriate court timelines are followed.
• Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition.
• Scan court documents into the court’s case management system.
• Receive court documents; review, verify, and process documents; create case files.
• Process proofs, certificates, and registration from information received in-person or via the mail.
• Assist court customers with sensitive issues.
• Communicate case information effectively to partner agencies.
• May specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc. (this list is illustrative and not all-inclusive).
• Drop off and pick up paperwork for case files and interdepartmental mail.
• Operate a variety of office equipment such as photocopiers, desktop computers, facsimile machines, and scanners.
• Complete duties, special assignments, and projects as assigned.

Benefits

• Retirement Plan
• Vacation, holidays, and sick leave
• 100% paid parental leave
• Employer-paid Short-term Disability
• Tuition Reimbursement
• Health Wellness discount program
• Mental and Behavioral Health Benefits
• Paid Training with Advancement Opportunities
• Medical, dental, life insurance, flexible spending accounts, paid vacation and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED