Court Management Specialist I

State of North Carolina•Nc Judicial Center Wake, NC

1d•$62,771 - $101,849•Onsite

About The Position

The North Carolina Administrative Office of the Courts, Program Division, provides court administration and management services to the trial courts in North Carolina through operational and policy analysis; program/service design, development, and oversight; technical assistance and consultation regarding best practices in case management and court operations; and coordination of skills-based training. This role supports the Child Custody and Visitation Mediation Program and the Permanency Mediation Program. The Child Custody and Visitation Mediation Program offers a confidential and non-adversarial setting where parents collaborate with a neutral mediator to create a Parenting Agreement, which can be incorporated into a court order. The Permanency Mediation program is for cases involving juveniles alleged to be abused, neglected, or dependent, or where a petition or motion to terminate parental rights has been filed, aiming for timely permanent placement of children and improved participant understanding. The Court Management Specialist I will provide training, mentoring, and support to 43 custody mediators statewide, collect and analyze mediation statistics, update rules and policies, and support the custody mediation advisory committee.

Requirements

Bachelor’s degree in court administration, public administration, human services, political science or business administration and three years of experience in court or related program administration.
OR a master’s degree in court administration, human services, or public administration and one year of experience in court administration or related program administration.
Understand case processes in the civil courts.
Thorough understanding of the custody mediation program rules and standards in addition to comprehensive knowledge of facilitative mediation.
Expertise in communicating technical information to judges, court staff and mediators.
Identifying and consulting with court staff regarding best practices.
Coordinating training for mediators.
Identification of measurable program/service outcomes.
Excellent time management and ability to navigate several projects at one time.
Engage in and ability to coach facilitative mediation.
Analyze and evaluate custody mediation data for trends and possible improvements.
Assume facilitative role for new projects, programs, and services.
Make oral presentations and written reports using computer software.
Interpret standards, guidelines and best practices for custody mediation.

Responsibilities

Assist program manager with all aspects of providing professional development for custody mediators, including 40-hour trainings, quarterly instructional meetings, WebEx training, and annual training.
Coach new mediators in the field and provide phone consultations to answer questions from new and experienced mediators.
Lead training components on ethics and parenting agreements.
Coordinate and assist with coverage during long-term absences in the field.
Assist judges with application review and interview process.
Serve as liaison when HR issues are raised by custody mediators or their supervisors.
Assist the program manager with all aspects of working with the advisory committee, including communicating with new members and members whose terms are expiring, and coordinating/leading new membership orientation.
Assist with identification and presentation of program materials.
Complete, disseminate, and correct the official minutes from each advisory meeting.
Provide important information related to the custody mediation program to court partners and the public.
Serve as moderator for Custody Mediator Forum, a new communication tool being piloted by the custody mediation program.
Provide NCAOC HR and Research & Development with information on staffing numbers, workload study, and S&O report figures.
Update content on the Custody Mediation webpage, including information previously found in the annual report.