Case Management Supervisor - Kinship

Texas Family Care Network • Dallas, TX

4d

About The Position

The Case Management Supervisor leads a team of Case Managers providing oversight and services to children and families. The supervisor ensures the team follows agency policy, the Texas Family Code, and Minimum Standards of child-placing agencies. This fast-paced, high-energy role requires daily assessment and decision-making regarding child safety and permanency, as well as initiative to independently organize and manage numerous tasks.

The position routinely interacts with Texas Department of Family and Protective Services staff; parents, children, youth, and caregivers; contract providers; civil and criminal court personnel; community representatives; and partner agencies. Supervisors manage and develop their teams so services are set up timely and directed toward child safety, permanency, and well-being. They also ensure team members are trained and proficient in Texas Family Care Network policy and service models.

Requirements

• Current Department of Family and Protective Services staff member.
• Bachelor’s degree from an accredited college or university.
• Three years of full-time experience in Child Protective Services or child placement services in a public social services agency.
• Three years of documented full-time experience in a child-placing agency, residential child-care operation, or as a department conservatorship caseworker or foster adoptive home development worker.
• Experience must include conducting assessments, service planning, or case management duties.
• Valid driver’s license and current auto insurance.
• State, FBI, and Child Abuse and Neglect clearances.
• Mandated Reporter—Recognizing and Reporting Child Abuse training, as required by state regulation.
• Ability to meet the demands and complete Therapeutic Crisis Intervention (TCI).

Responsibilities

• Plan and manage unit operations to meet service-delivery goals and objectives by monitoring caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.
• Select, manage, and develop staff through field visits, performance-data reviews, conferences, training, and performance evaluations.
• Interpret program policies and procedures for unit staff, agency staff, parents, children, youth, caregivers, courts, CASA, other stakeholders, and the public.
• Evaluate unit performance through case readings, data reports, and observation of operations to ensure compliance with policy, procedures, and service-control requirements.
• Develop and maintain effective working relationships with Texas Family Care Network staff, Department of Family and Protective Services staff, Child Welfare Boards, the public, and legal, medical, educational, and other community resources.
• Lead a mobile unit of Case Managers who utilize technology.
• Promote, monitor, and ensure respect for cultural diversity.
• Participate in the on-call rotation and duties.
• Perform other duties as assigned and required to maintain unit operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager